Project Analyst I (Temporary Work Assignment 4-6 Months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is a temporary assignment with the Strategy and Integration team enables Banking Servicing Network (BSN) under Commercial & Merchant Services to deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

As a part of the Banking Servicing Network (BSN) in the Global Services Group (GSG), we strive to provide a culture of learning and collaboration and help each other to succeed and thrive. We have each other’s backs as we grow skills and conquer new challenges.  

The Strategy and Integration team supports the US Banking Servicing Network, defining servicing strategies and executing on high-impact projects. Banking Servicing Integration is a project enablement function that works with all BSN teams, collaborating with cross-functional teams across GSG and GCS (Product Owners, Banking, GCS, Compliance, GSLN, Technologies, etc). We deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

The successful candidate will provide support for project-based work, leading Business Line of Credit portfolio of initiatives.  The analyst will support Banking Operations in planning and project delivery, working with key stakeholders to focus on customer experiences and optimizing existing and new processes. We are looking for someone who has a deep understanding of frontline servicing processes and systems, is able to structure a project to meet tight deadlines and develop point of arrival processes and policies.

The successful candidate will execute on clear project deliverables, collaborate across multiple GSG functions to ensure the needs of CCPs and Customers are met.  Collaboration with other business units is essential to identify policy and procedural changes required to implement functional transitions or enhancements. You will be a GSG representative for BSN on BLOC projects, assisting in formulating and recommending operational issues, and feeding into thought leadership activities.

Minimum Qualifications:

• Experience in GSG Banking required
• Previous experience leading initiatives / projects required
• Previous People Leadership preferred
• Demonstratable success with mapping, challenging and improving existing processes
• Able to build relationships to drive results and influence without authority
• Confidence to challenge the status quo
• Ability to drive results and handle multiple tasks & workstreams concurrently
• Comfortable in an ambiguous and fast paced environment
• Ability to demonstrate a pro-active approach to problem solving
• Self-motivated, enthusiastic and able to manage time effectively to ensure timelines are met & work volumes managed
• Team Player mentality