Pre-Sales Support Analyst

The Pre-Sales Support Analyst is responsible for supporting the sales organization by assisting with Requests for Proposals (RFPs), Requests for Information (RFIs), client presentations, and other pre-sales documentation. This role works closely with Sales Directors, subject matter experts, and internal stakeholders to ensure timely, accurate, and high-quality responses to prospective clients.

The ideal candidate is highly organized, detail-oriented, and possesses strong written communication skills. They thrive in a fast-paced environment, can manage multiple priorities, and are eager to learn about the organization's products, services, and value proposition.

Key Responsibilities

·         Assist in the preparation and completion of RFPs, RFIs, questionnaires, and other sales support materials.

·         Draft, edit, and proofread proposal responses, executive summaries, cover letters, and client-facing documents.

·         Coordinate with subject matter experts to gather information needed for proposal responses and sales materials.

·         Maintain and update the proposal content library and knowledge management systems.

·         Ensure proposal submissions are accurate, well-formatted, and completed within established deadlines.

·         Support sales teams in developing customized responses and presentations for prospective clients.

·         Track proposal deadlines, requirements, and deliverables using project management tools and processes.

·         Identify opportunities to improve proposal processes, templates, and content accuracy.

·         Assist with special projects and administrative activities related to the sales cycle and business development efforts.

·         Other duties as assigned

Requirements

Work Experience

Required

·         0 to 2 years of professional experience in sales support, business operations, marketing, communications, administration, customer service, or related field.

·         Internship, co-op, or project experience involving business writing, research, or document management is preferred.

Preferred

·         Experience supporting RFPs, proposals, bids, or client-facing business communications.

·         Exposure to healthcare, insurance, employee benefits, wellness, or technology industries.

Education

Required

·         Bachelor’s degree in business administration, marketing, communications, english, health administration, or a related field.

Preferred

·         Experience using AI tools

·         Recent graduates with strong academic achievement and internship experience are encouraged to apply.

Technical Skills and Knowledge

Required

·         Strong written and verbal communication skills.

·         Excellent proofreading and attention to detail.

·         Strong organizational and time management abilities.

·         Basic project coordination skills.

·         Critical thinking and problem-solving capabilities.

·         Ability to manage multiple priorities and deadlines.

·         Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.

·         Ability to work collaboratively across functions and build positive working relationships.

·         Commitment to producing high-quality, accurate work.

Preferred

·         Knowledge of Salesforce, Responsive, SharePoint, or similar content management systems.

·         Experience working with proposal automation tools.

·         Familiarity with employee benefits, wellness, or healthcare terminology.

Personal Attributes

The successful candidate will demonstrate:

·         Strong attention to detail

·         Curiosity and willingness to learn

·         Initiative and accountability

·         Positive and collaborative approach

·         Adaptability in a fast-paced environment

·         Professionalism and integrity

·         Customer-focused mindset

·         Strong written communication skills

Core Competencies

·         Action Oriented

·         Communicates Effectively

·         Customer Focus

·         Plans and Aligns

·         Tech Savvy

·         Resourcefulness

·         Self-Development

·         Collaborates