Public Benefits Specialist-Entry

Initial Posting Date:

04/07/2026

Application Deadline:

04/14/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Public Benefits Specialist-Entry

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.

As a Public Benefits Specialist-Entry, you will work in our Alberta - Portland office on N Webster Street assisting Oregonians in-person.

Summary of Duties

As a Public Benefits Specialist-Entry, you will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

• Support the infrastructure of the office by supporting the day-to-day operation.

• Assist Oregonians by providing support in person, over the phone and through email to resolve any questions or concerns with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

• Assisting Oregonians through a trauma informed lens.

• Financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed.

• Providing support for the business functions within the office.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experienc