IIT Suspense Section Manager (PUBLIC SERVICE ADMINISTRATOR OPT. 2)

Job Requisition ID: 54472 
Opening Date: 03/24/2026
Closing Date: 04/07/2026
Agency:Department of Revenue
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Fiscal Management/Accounting/Budget/ Internal Audit/Insurance/Financial 
Bilingual Option: None
Salary: $8,281 - $9,096/mo ($99,372 - $109,152/yr)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory (Management Bill) Exclusion from RC062 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring an IIT Suspense Section Manager (Public Service Administrator, Opt. 2) for our Individual Processing Division located in Springfield, IL. This position is responsible for managing, training, and developing staff to process individual income tax returns. The ideal candidate for this position has extensive knowledge of federal and Illinois tax laws; time management; the ability to conduct thorough analysis of policy and system changes to ensure proper implementation; excellent oral and written communication skills; and proficiency with specialized tax software and Microsoft Office software applications. Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision and life).

Job Responsibilities

• Under general direction, as the manager of the Individual Income Tax (IIT) Suspense Section, monitors work and ensures operational efficiency of subordinate staff.
• Serves as full line supervisor.
• Examines, researches, adjusts, and resolves the more technical, complex, and/or controversial taxpayer accounts.
• Provides guidance and assistance to subordinates in resolving procedural problems, complex processing problems, and resolution of accounts.
• Participates in year-end testing and serves on special project teams.
• Leads special projects as assigned by the Division or Bureau Managers (e.g., implementation of new programs).
• Attends and participates in Division/Bureau staff meetings to keep apprised of any new and/or revised policies, operating procedures, legislation, etc.
• Provides back-up to other section managers within the division to supervise staff in the absence of the regular supervisor or to provide additional assistance regarding production backlogs, new program implementation, or special projects.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equi