Guest Services

Hotel Guest Services Representative

 

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience’s superior customer care. Responsibilities include registering guests, accommodating special requests, answering telephones, and exceeding guest expectations. Ensure guests are completely satisfied prior to departure.

Requirements:

 

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department.
• Complete daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or requests to the manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned

INDHP