Customer Experience Digital Associate

"More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do." - Morgane Sézalory

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Sézane is a brand which resembles no other; your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you!

We are looking for new members to join our Customer Service Team. Ideally fluent in English. French, German, and/or Japanese are a plus.

If you are passionate about customer service, thrive well in a dynamic fast-paced environment, self-starter, and are eager to learn more about Sézane, we will be happy to hear from you.

 
Responsibilities will include:

Efficient responses to clients

Master Sézane procedures and policies, and apply them daily

Achieving daily, weekly, and monthly KPIs 

Working with the logistic team and couriers to ensure seamless solutions are given

Keeping an open dialogue with the management team daily

Share Sézane DNA language across the board

This is a full-time permanent position. Working hours include weekends, 40 hours a week.
Our office is located in SoHo, New York City.

Requirements

• A minimum of 1 year of experience in a similar position is required.
• Familiar with Zendesk, SprinklrAI and/or other customer service software is a plus.
• Experienced in front facing or digital customer service. 
• Excellent organization skills.
• Proficient in time management.
• Sense of initiative.
• A strong communicator and team player.
• The position requires excellent writing skills and attention to detail.

Benefits

The hourly rate is $24.04 with a yearly bonus of $3000.