Director, Product Management - Invoice to Cash - Retail Billing

Company

Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

Director, Product Management

Management Level

Director

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $142,100.00 - $236,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Director of Product Management – Invoice to Cash, Retail Billing will oversee product management for a diverse portfolio, which includes stakeholders in Business Operations, EF&A, FP&A, Accounts Payable, Accounting, Supply Chain, Tax, Treasury, Risk, Audit, and more. This role leads and manages a complex, strategically important enterprise billing platform. The Director will collaborate with both technology and financial business leaders to ensure the timely and cost-effective achievement of their goals, through careful planning, enhanced visibility, and coordinated prioritization.

Additionally, the Director will manage the intake and development of new requests, guiding them from the initial concept through to delivering measurable enterprise value. As Cox Automotive consolidates its retail billing platforms, this leadership position will be critical in driving the success of these cross-portfolio initiatives.

A critical part of this role is facilitating decisions with executive-level teams, driving planning, and producing product roadmaps based on the I2C Retail Billing stakeholder portfolio's strategy and priorities. The Director also champions the development, strategy, and lifecycle for the Invoice to Cash, Retail Billing stakeholder portfolio. Their primary goal is to ensure these products are in sync with customer needs and contribute to the overall growth of the business. They often work closely with cross-functional teams and significantly influence the direction of the Invoice to Cash, Retail Billing stakeholder portfolio’s product landscape. 

This leader must build relationships with, influence, and develop a strong understanding of their stakeholder’s needs and problems to solve.  This leader will be a change agent for continuous improvement throughout their portfolio and operate with an agile mindset in a product-centric engagement model. 

This leader is responsible for breaking down the investments into epics and features for the release train and is accountable for the health of delivery milestones. We expect all Release Train Core team members to contribute to features. The Director is critical in ensuring alignment, completeness, and measurable milestones, prioritizing the most significant enterprise value.  

Job Responsibilities

Relationship Management

• Builds long-term, strategic relationships and collaborates with senior stakeholders across the organization

• Acts as a trusted advisor and single point of contact, facilitating access to colleagues and subject matter experts within the business and technology. 

• Facilitates discussion, decision-making, and conflict resolution among the stakeholders within a regular engagement cadence

• Ensures appropriate feedback loops are in place so alignment remains consistent across the portfolio. 

• Maintains a strong intuitive understanding of client’s needs, problems, industry, and business, assists clients in the formation of technology strategies, and acts to ensure that they are offered solutions aligned to these strategies

• Analyzes and presents data looking at trends and problems that influence strategies

• Creates a culture of continuous improvement and ensures retrospectives are occurring within the release train team and action is taken on relevant feedback

• Addresses and resolves customer issues quickly

• Defines and executes the product strategy, including feasibility assessments, competitive analysis, gap analysis, pricing, and positioning

• Creates and maintains short-term and long-term product roadmaps that align with business objectives and customer needs

• Work with cross-functional teams (engineering, architecture, design, QA, etc.) to ensure timely and high-quality product development and launches.

• Performance Metrics: Define, track, and analyze key performance indicators to evaluate product success and guide future product iterations and i