ONSITE Longterm Desktop Support 1

Milwaukee County Zoo is looking for a Desktop Support 1 resource to work ONSITE 40 hours a week Monday-Friday. Additional details on this can be found below.

Candidate MUST be residing in WISCONSIN to apply.

Top Skills & Years of Experience:

- 1-3 years customer service experience providing IT desktop support

- 2-year degree in an IT related field or current progress towards a degree in combination with experience.

- Working knowledge with Microsoft Active Directory.

- Working knowledge with Microsoft SCCM imaging software.

- Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.

- Participate in installing, configuring, and maintaining computer operating systems and images.

- Install and troubleshoot peripherals for users, including printers, scanners, and AV equipment.

Nice to Have Skills:

- Aid in troubleshooting smartphones and other related ad hoc devices.

- Point of Sale experience.

Onsite or Remote? Candidate must be a CURRENT WI resident. No relocation is allowed. Role is 100% On-Site.

Project Details: The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Environments include working inside and possibly outside in all weather conditions. This is a position working at the Milwaukee County Zoo.