Claims Specialist I, General Liability (Dedicated Account)

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers! This exciting opportunity is available in one of the following locations: Rocky Hill, CT, Schaumburg, IL, Parsippany, NJ, New York, (WTC Atlanta, GA.

 

With moderate direction, this position handles multi-party CGL claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

 

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  

  

Basic Qualifications:

 

• Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area
  OR
• Zurich Certified Insurance Apprentice, including an associate degree and 2 or more years of experience in Claims or Insurance area
  OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area
  AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Microsoft Office experience

 

Preferred Qualifications:

 

• 2+ years of experience handling Commercial General Liability Claims
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization, and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships.
• Ability to determine the scope and low to moderate complex claims.
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of low to moderately complex claims.
• Ability to develop and execute a negotiation strategy and plan for resolution.
• Ability to identify subtleties in customer/client and/or business partner interactions.
• Ability to present information necessary to propose a claim resolution to stakeholders.

 

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting