Manager, ICQA/ARO - Mon-Thurs 7:00 AM - 5:30 PM

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Inventory Control & Quality Assurance is responsible for overseeing operations inventory control and ensuring exceptional customer service. Working closely with the Director, they provide leadership and motivation to the team. Key responsibilities include managing outbound fulfillment operations, coaching and developing staff, leading quality-assurance efforts, overseeing inventory processes, and collaborating with various management teams. Additionally, they play a vital role in managing cycle counts, conducting physical inventories, addressing security concerns, and contributing to system improvement initiatives.

What You Will Do

• Lead quality-assurance across the Fulfillment Center to ensure the highest levels of accuracy/integrity and quality standards are consistently executed.
• Manage, coach, develop and provide leadership for staff on a daily basis.
• Lead/Partner with the local & central management team on and inventory control processes and execution.
• Lead quality-assurance across the Fulfillment Center to ensure the highest levels of accuracy/integrity and quality standards are consistently executed.
• Focus on leading quality-improvement programs, quality training, and detailed reporting.
• Manage, monitor and report on Cycle Count Execution and results.
• Lead the Preparation and Reconciliation of annual physical Inventories.
• Partner with the Central ICQA team on Inventory/Quality Control process concerns and/or initiatives.
• Close involvement with Security Department on shortage issues.
• Work closely with the Systems Development team on recommended system initiatives to improve overall control and reporting.
• Perform any other functions management deems essential.

Skills You Will Need

Leadership and Team Management: Ability to provide effective leadership, motivation, and guidance to team members, fostering a positive work environment and ensuring productivity and accountability.

Collaboration and Communication: Strong interpersonal skills to collaborate effectively with local and central management teams, as well as with other departments such as the Security Department and Systems Development team. Proficiency in open and continuous communication, ensuring clarity and transparency.

Analytical and Problem-Solving Skills: Ability to analyze data, monitor cycle counts, conduct physical inventories, and address security concerns. Proficiency in basic math functions and the capability to identify and resolve issues promptly.

Strategic Planning and Execution: Demonstrated ability to plan and execute strategies effectively, aligning actions with organizational objectives and adapting plans as needed to achieve desired outcomes.

Proficiency in Microsoft Office: Required proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation, analysis, and communication purposes.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a High School diploma or equivalent are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. 

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental healt