Director of Digital Experience

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

We’re looking for a strategic and detail-oriented Director of Digital Experiences to own our company’s website experience. This role will collaboratively build the Digital Experience Roadmap according to business and stakeholder goals and consistently deliver on roadmap milestones. This role will lead day-to-day management of our WordPress environment and play a critical role in the upcoming re-platforming to a next-generation Digital Experience Platform (DXP), helping us elevate our digital presence. You’ll partner closely with internal stakeholders across content, creative, business marketing, and performance to bring our brand and value proposition to life across digital touchpoints. In addition to interfacing with external agency partners, you'll help shape a website experience that serves as a central asset in our marketing engine.

This role will be accountable for achieving and maintaining above benchmark web performance as measured by tools such as: Core Web Vitals, Site Improve and Lighthouse Performance.

This is a highly collaborative role focused on user journeys, information architecture, and governance, in addition to seamless coordination with SEO, paid media, and marketing automation to ensure alignment across web efforts.

What You’ll Do

Responsibilities

• Develop, in collaboration with Senior Stakeholders, the digital experience roadmap and effectively lead the web team in consistent, high-quality delivery of commitments.

• Manage and maintain the Zelis.com website, ensuring above benchmark technical performance, functionality, security, and alignment with brand guidelines.

• Lead a globalized team with across multiple countries and time zones.

• Support the strategic planning and execution of migrating the current website to alternative hosting platform, ensuring minimal disruption and enhanced capabilities.

• Oversee the updating and optimization of website content, responding quickly to intake requests and collaborating with content creators and business marketing to ensure relevance and engagement.

• Monitor and proactively report on website performance using analytics tools. Generate reports and provide insights to inform strategies for traffic growth and user engagement.

• Develop and maintain an intuitive site structure and information architecture to enhance user experience and support business objectives.

• Utilize visualization tools such as Figma to clearly articulate website design elements and create alignment around user journeys.

• Partner with Growth, Performance, Content, Creative, and Business Marketing teams to align web strategies with broader marketing goals.

• Continuously assess and improve the website's user experience, ensuring accessibility and responsiveness across devices.

What You’ll Bring to Zelis

• 12-15 years of experience with 5-7 years of experience managing large-scale websites in B2B or enterprise environments.

• Demonstrated experience playing a leading role in a migration, redesign or re-platforming exercise.

• Established web QA process and experience guiding teams to deliver the highest quality digital experiences.

• A structured approach to web analytics and the ability to connect data across various systems to understand web performance and user journeys.

• Proficiency in WordPress and experience with DXP platforms.