Customer Service Coordinator II, Lubricants

Phillips 66 & YOU - Together we can fuel the future

 

The Customer Service Coordinator II serves as a central customer contact and operational problem solver within the finished lubricants order-to-cash process. The role supports order accuracy, delivery execution, billing, issue resolution, and continuous process improvement while partnering across internal and external stakeholder groups.

 

What You’ll Do

• Serve as the day-to-day point of contact for customer operational issues.
• Ensure orders are entered accurately and customer requirements are understood and met.
• Manage shipments end to end and proactively address risks to on-time delivery.
• Coordinate resolution of escalated issues and secure approvals when needed.
• Recommend and implement process improvements that reduce pain points, improve margin, and enhance customer satisfaction.
• Use CRM tools to document customer activity and maintain data that supports a 360-degree customer view.
• Serve as the subject matter expert for Salesforce tools that support customer ordering and the overall customer experience.
• Support team continuity by backing up other customer service roles during absences or workload surges.
• Use strong problem-solving skills, including the ability to resolve complex cross-functional issues involving supply, delivery, invoicing, and service disruptions.
• Manage multiple priorities, accounts, issues, and projects in a fast-paced environment with strong accuracy and follow-through.
• Use clear, concise communication skills across phone, email, and virtual meetings, with the ability to adapt messaging to different audiences.
• Customer relationship skills, including handling difficult or sensitive situations in a way that builds trust and maintains strong partnerships.
• Implement a data-driven mindset with the ability to identify issues, recommend improvements, and measure results that improve efficiency and customer satisfaction.

 

What You’ll Bring - Required

• Legally authorized to work in the job posting country
• Bachelors degree
• 1 or more year(s) of customer facing work experience
• Intermediate or greater level of proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

 

What Makes You Stand Out – Preferred

• Experience with SAP SD and SAP reporting tools
• Experience with Salesforce or other CRM platforms
• Knowledge of truck, rail, and waterborne transportation modes and Incoterms
• 3 or more years of customer‑facing experience, preferably in a B2B or industrial environment
• Experience leading or supporting high-impact process improvements.
• Demonstrated ability to use data and metrics to diagnose issues and track improvement results.

 

Compensation Range 

This position has a base salary range of $82,800 - $101,200.

 

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

 

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

 

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

 

Learn more about Phillips 66 Total Rewards.

 

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of