Director, Customer Journey Technologies

Changing lives. Building Careers.
 

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

SUMMARY DESCRIPTION 

Integra Life Sciences is looking for a Director of Customer Journey Technologies with a proven track record of driving alignment across Marketing, Commercial, and Field Service teams to deliver streamlined customer experiences.  This role would lead the business through process centered discussions that generate integrated technology solutions that directly touch our customers during and after their buying journeys.    

This role will be responsible for capturing the future capabilities and underlying technology needs of each business function, starting initially with a deep focus on our Customer Service, Digital Marketing, and Field Service & Repair domains.  This role exists to help translate business requirements into business cases and vetted investments in technology over multiple years while ensuring that strategic divisional and international goals are met.    

This role is a critical enabler for the business, translating desired capabilities and future ways of working into detailed process flows, value chain maps, and business needs that serve as the foundation for designing and pricing technology solutions. This role evaluates gaps and remediations required for processes and systems to meet compliance requirements of validated systems. 

By working with various business and IT leaders across the organization, this role will refine our business cases to ensure key outcomes, risks, and value drivers are well understood and documented prior to project initiation and handed off to the Portfolio and Finance Teams to ensure value is tracked and capture over the course of implementation. 

The ideal candidate for this role exhibits strong business acumen, communication skills, understanding of corporate finance, and how to write business cases for IT projects. 

Travel may be required up to 25%. 

SUPERVISION RECEIVED 

This role will report to the VP of IT Business Engagement and be part of various extended leadership teams to help align the organization towards a consolidated enterprise technology roadmap. 

SUPERVISION EXERCISED 

This role will begin as an individual contributor role with potential to establish a team as the function matures.   

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Primary responsibilities are to:  

• Engages, develops, maintains relationships with business leaders across the organization to quantify demand for IT support and technology enablement.   

• Creates business cases in partnership with corresponding business function and aligns with financial calander t