Senior Product Manager

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

About the Role

As a Senior Product Manager at CharterUP, you’ll join a lean, high-impact team driving the next evolution of products powering our rapidly expanding shuttles business. In this role, you’ll take ownership of advancing and expanding our current product suite — from refining strategy to delivering new capabilities that strengthen and scale the future of group transportation.

You’ll lead the product function for our go-to-market efforts, prioritize the highest-impact opportunities, and guide enhancements through the full development lifecycle. Your work will help deepen trust with our clients, empower our network of bus operators, and drive measurable revenue growth.

Collaborating closely with passionate teams across operations, engineering, and design, you’ll be at the center of CharterUP’s mission to transform the charter bus industry through technology and innovation. This is a unique opportunity to expand on proven foundations — and see your work directly move the business forward.

Title: Senior Product Manager

Reports to: VP of Product

Location: This position is based in Austin, TX (Hybrid: Monday, Wednesday, Friday in-office).

What You'll Do

Product Initiatives: Drive the evolution of CharterUP’s enterprise shuttles suite, expanding our market-leading platform to deliver measurable outcomes for this explosive business unit. Own the vision and roadmap — defining and delivering new features that enhance the experience for passengers, operators, drivers, and internal teams alike.
Customer-Centric Approach: Understand user needs through direct feedback, data analysis, and user session recording capabilities. Champion solutions that prioritize user experience and customer satisfaction.
Prioritization: Create and manage a roadmap for your product that outlines go to market capabilities for our existing customers, while prioritizing strategic initiatives, new features, and optimizations to meet the needs of customers, operators, and internal stakeholders. Make informed prioritization decisions based on business value, technical feasibility, and user impact. Balance short-term requirements with long-term strategic goals. 
Feature Definition: Translate high-level concepts into detailed product requirements, user stories, and specifications. Work closely with designers and developers to bring these concepts to life.
Collaborative Development: Drive Agile scrum development processes, collaborating with dedicated teams to ensure timely and high-quality delivery every sprint. Facilitate sprint planning, backlog grooming, and retros.
Metrics & Analysis: Cultivate our data-driven mindset for decision-making. Define KPIs and success metrics to measure the impact of new features and improvements. Regularly analyze data to inform product decisions. Continuously analyzing user behavior and feedback to improve decision-making and prioritization
Stakeholder Communication: Foster strong rela