*Avenir* Account Manager – Remote

*Avenir* Account Manager – Remote 

Embark on the next step in your career journey with Direct Travel! 

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! 

This is a fully remote position but the ability to work mountain or west coast hours is necessary.  

Expedition Expectations  

• Manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to: 
• Client retention 
• Managing all existing client contract terms including 
  • Negotiations for contract renewals or extensions and amendments 
  • The leadership and management of RFI/RFP process 
• Implementation 
• Business consolidation and growth opportunities 
• Selling additional value-added products and services 
• Managing client profitability 
• Conducting business reviews 
• Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
• Lead a strategic account planning process with clients, and develop a business plan which defines and tracks mutually agreed upon performance objectives, financial targets, and critical milestones.
• The ability to interpret data and make recommendations based on findings to improve program goals and objectives
• Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments and external suppliers where required to find solutions. 
• Capturing all relevant client related data and opportunities in CRM 
• Ability to think strategically, and manage and align inter-organizational expectations 
• Strong problem-solving skills with a focus on innovative and creative solutions 
• Consistently uphold the company’s vision and values while ensuring the customer experience is in focus. 

Passport to Success  

• Minimum 3 years corporate travel account management experience, or similar travel industry transferrable skills and experience 
• Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment 
• Demonstrated ability to influence corporate client decisions 
• Ability to think strategically, and manage and align inter-organizational expectations 
• Strong problem-solving skills with a focus on innovative and creative solutions 
• Excellent relationship-building skills 
• Excellent communication skills (written, verbal, interpersonal) 
• Excellent presentation and meeting facilitation skills