Inventory & Order Fullfillment Coordinator

Description

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program
• A great work environment with career advancement opportunities!

The Inventory & Order Fulfillment Coordinator at FAMIS, a PSE Group company,  is responsible for overseeing inventory control, order fulfillment, and ensuring that all products are stocked, shipped, and delivered in an efficient manner. This position plays a key role in maintaining accurate inventory levels, coordinating product shipments, assigning routes, managing color match order logs, and handling claims in a timely manner to ensure customer satisfaction.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Requirements

Inventory Control & Cycle Inventory:

• Monitor and manage inventory levels to ensure sufficient stock is available for order fulfillment.
• Conduct regular cycle counts and physical inventory checks to ensure accurate product quantities are recorded in the system.
• Identify discrepancies between physical inventory and system records and resolve them promptly.

Stocking Products:

• Ensure that products are stored in an organized and accessible manner, following safety standards.
• Maintain product organization to facilitate easy access during order fulfillment and inventory counts.

Shipping Orders Review:

• Review and verify customer orders to ensure they are accurate and complete before shipment.
• Collaborate with the warehouse team to ensure timely order processing, including packing, labeling and invoicing.   
• Track and resolve any discrepancies or delays in shipments, communicating with relevant departments and/or customers as needed.

Route Assignment:

• Assign routes to drivers or shipping personnel to ensure efficient and timely delivery of orders.
• Monitor the status of deliveries to ensure routes are followed as planned and deadlines are met.
• Adjust routes as necessary based on real-time feedback and delivery requirements.

Color Match Order Log:

• Maintain and track the color match order log to ensure all custom color orders are processed and fulfilled accurately.
• Collaborate with the sales and production teams to ensure color matches meet customer specifications.
• Monitor the status of color match orders.

Claims Handling:

• Address and resolve product claims related to shipping, damage, or incorrect orders, ensuring prompt and professional resolution.
• Collaborate with customers and vendors to investigate the cause of claims and work toward solutions.
• Maintain a record of all claims and resolutions for future reference and reporting purposes.

Skills & Qualifications:

• Previous experience in inventory control, order fulfillment, or a similar role is preferred.
• Strong organizational and time-management skills to handle multiple tasks effectively.
• Attention to detail with the ability to identify discrepancies in inventory and orders.
• Excellent communication skills to work with customers, vendors, and internal teams.
• Ability to lift and move products weighing up to 50 pounds.
• Problem-solving abilities to manage claims and resolve issues promptly.
• Ability to work in a fast-paced environment and manage priorities efficiently.
• Ability to operate forklift, hand truck, pallet jack and other warehouse equipment is preferred.
• Bilingual in English and Spanish