Customer Operations Coordinator

Description

Location: Knox Auto Parts - Birmingham

3055 35th Ave. N., Birmingham, AL 35207

Monday through Friday 9am-6pm

In this role, you will coordinate the sales and operational function for in-person customer sales transactions at the yard, including managing driver operations and payments, managing payment receipts, organizing customer transactions, and managing general site operations. As a member of the yard operations team, you will provide direct support to the Site Manager and provide excellent service to customers. You will work closely with the Regional Sales Manager on coordination of yard sales activities.

Key Responsibilities and Essential Functions

1. Manage driver operations and payments

• Monitor and report open COD to drivers and Sales
• Process COD payments from drivers
• Sort driver manifests
• Check-in delivery drivers

2. Manage payment receipts

• Processing credit card receipts from Sales staff
• Process cash and check payments received by delivery drivers
• Process credit card payments received by delivery drivers
• Prepare cash and check deposits
• Balance yard cash drawers and CODs

3. Organize customer transactions

• Maintain and updated customer sales tax forms in Pinnacle
• Obtain and maintain customer 1099’s and W9’s
• Active participant in New Customer email group
• Regional sales operations, depending on yard location

4. Site Management

• Mark titles for crush.
• Contact DMV for pickup of crush vehicles.
• Scan vehicle titles into Pinnacle
• Maintain company vehicle titles
• File salvage titles from auctions
• Process customer and vendor mail
• File fuel receipts
• Participate in pricing discussions with Regional Sales Manager

5. Data Governance and Reporting

• Own customer set up for any new customers at yard
• Review existing customer data quality and
• Work with Regional Sales to improve and create data governance quality
• Own customer data taxonomy for the yard
• Collaborate with Regional Sales Manager to ensure data taxonomy consistency across all regional yard
• Create daily, weekly and monthly sales report for Site Manager and Regional Sales
• Create pricing report for Site Manager and Regional Sales

6. Perform other duties as assigned and assist with special projects as needed

Requirements

• High School diploma; or minimum of 2-3 years of experience with cash handling and Sales / Customer Service. Associate degree (A.A.) or equivalent from two-year college or technical school a plus. An equivalent combination of education and experience may be considered.
• Experience with cash collections.
• Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally.
• Ability to read, write and comprehend instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Proficiency in Microsoft Office, primarily Excel and Word with the aptitude to learn new systems and software.
• Working knowledge of on-site database sales software (Pinnacle preferred).
• Must be able to work effectively alone or with others in a matrix team environment.
• Must be able to work collaboratively across functions outside of Sales.
• Must be a self-starter with the demonstrated ability to meet timelines and schedules related to essential functions described above.
• Must demonstrate good attention to detail and strong organization skills with the ability to prioritize and manage multiple tasks.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life Insurance 
• Paid time off
• Holiday Pay
• Vision Insurance