Director, NPS Design, Insights and Intelligence -Remote

Job Description Summary

Location: Remote, East Hanover, NJ preferred

This position can be based remotely anywhere in the U.S (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours, and travel (domestic and/or international) will be defined by the hiring manager.

Over the next 4-years, Novartis is expected to launch up to 37 new medications and line extensions and our Novartis Patient Support team is on the forefront of transforming how the industry helps patients get access to treatment. Our ambition is high, but we are proud and not satisfied. If you’d like to be part of our journey, then come join our team!

The Director of Design, Insights and Intelligence is a critical thought leader who will enrich the customer, patient and internal stakeholder experience delivered by Novartis Patient Support (NPS) programs across our portfolio. As NPS continues to develop transformative capabilities, this role is responsible for the strategy behind our enterprise capability design and serves as a champion to socialize and pull through on enterprise menus. This individual also drives the design and execution of all NPS enterprise research/co-creation sessions as well as competitive diligence to inform capabilities development.

The role champions the enterprise mindset and serves as a critical player driving our NPS approach to design & managing our core patient offerings centrally, using the Enterprise De-sign Standards to unlock efficiencies, embed future forward technology and accelerate the delivery of simple, scalable, consumer experiences. The role requires a deft understanding of data-driven perspectives on what current “best practices” look like within Novartis Programs.

The ideal candidate has deep expertise with capabilities design within a CoE model and understands how to translate insights into actionable plans to standardize capability development. The role assumes experience and comfort working closely with external & internal stakeholders across functions in a typical large pharma environment. Successful candidates will have a strong background in patient services design & market research with high emphasis on designing experiences that simplify & modernize Patient Support Programs.

This individual will partner with a team of 2 Associate Directors to realize enterprise design, insights and intelligence goals.

 

Job Description

Your responsibilities will include, but are not limited to:

Design:

• Own and refine the approach to connecting NPS operational data and metrics to implications for the US IM business, partner closely with the NPS Data and Analytics team and represent voice of Enterprise & Life Cycle Management Strategy in ongoing efforts in the US business to harmonize data and business reporting assets
• Oversees continuous updates of relevant Enterprise design standards, menus and playbooks for enrollment, onboarding, adherence, free goods/copay, and clinical services
• Design interactive training to bring the design standards to life.  Socialize and train a group of design champions from across the NPS organization
• Standardize pull through with disease state and center of excellence stakeholders, driving success for all upcoming launches, accounting for how the organization is evolving both internally and externally
• Partner closely with Director and Associate Directors of Pipeline Strategy and Innovation Excellence on assessing capabilities that relate to our playbooks and standards
• Partner with appropriate Center of Excellence teams within Novartis Patient Support for execution of Adherence & Copay programs, including but not limited to NPS Vendor Management, Novartis Contracting & Purchasing, Content Design, Patient Support Center, relevant business franchises, Novartis Legal, Privacy, and Ethics, Risk and Compliance
  • Continue to partner with NPS franchise teams across the IM portfolio for upcoming new to market launches to refine and crystallize Program footprints and required capabilities, enhance Enterprise understanding of needs for various drug archetypes (Retail, Specialty, Buy & Bill, Advanced modalities including Radio Ligand therapies)
• Integrate implications of external market and policy changes for NPS and evolve Design Standards and portfolio offering configurations to address emerging needs
• Scan and evolve the investment and configuration of onboarding, free goods and clinical services offerings to reflect the lifecycle management needs of our business
• Works within ethical and compliance policies to support a diverse and inclusive environment, adheres to Novartis policies and procedures, relevant state and fe