Business Systems Analyst 2, ERP, Digital Technology Solutions, Hybrid

Current UC employees must apply internally via SuccessFactors 

 

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. 

 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service.  We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.   

Job Overview

Serve as systems liaison between the education, research, and administrative functions of the university and Business Enterprise Systems and Technologies (BEST) to help business units achieve their desired business goals. This business systems analyst role (BSA) serves as the technical liaison for the Student Financials module of our PeopleSoft Campus Solutions application and primarily supports the Office of the Bursar, along with other financial business areas, like as Student Health Insurance Office, Tax Compliance Office and UC Human Resources.

Essential Functions

• Collaborate with business partners and support one or more moderately complex business processes to align technology solutions with business strategies.
• Establish and maintain liaison relationship with business partners and BEST to provide effective technical solutions.
• Conduct data gathering and analysis to understand business strategy requirements.
• Assess client needs utilizing a structured requirement process to assist in identifying business priorities. Investigate and troubleshoot client and user issues, identify technical needs, and make recommendations for resolution.
• Develop, write, and communicate business requirements and functional specifications for the implementation of business solutions.
• Assist in documenting current business processes and models and business case development.
• Review modules for quality assurance and adhere to standards and procedures.
• Develop user test cases, validate test results during testing, and execute test cases.
• Investigate and troubleshoot client and user issues and escalate as appropriate.
• Troubleshoot existing information systems to identify errors or deficiencies and develop solutions.
• Perform on-going routine application maintenance tasks.
• Provide support for the analysis of client satisfaction data and support efforts to ensure IT solutions meet client needs.
• Document functions and changes to new or modified modules and test activities/results.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's degree in Computer Science, Information Systems, Business or a related field.
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

Two (2) years of relevant technical or business work experience.

Additional Qualifications Considered

• Demonstrated technical expertise and strong financial data acumen.
• Prior experience in information technology or related technical roles.
• Advanced query development and data analysis skills.
• Experience supporting financial or financial aid business processes.
• Professional experience in higher education administrative environments is ideal.
• Prior professional ex