Program Manager/Business Solutions Architect Mindset

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

Perficient currently has a career opportunity for a Program Manager/Business Solutions Architect. NOTE: this position may be located in Dallas, Houston, Denever, Charlotte, Atlanta, Minneapolis or Detroit. 

The key to success is one's willingness to collaborate, engage as team players and closely partner with our clients. We take pride in sharing our clients’ visions and “side by side” approach while driving value and strategizing around their business obstacles or towards their goals. Our culture thrives on those who believe in internal and external engagement, relationship management, thought leadership, quality, and accountability. With few layers of management and a team-oriented culture, we collaborate as one, engage as one and win as one!

Program Manager/Business Solutions Architect client delivery responsibilities include:

• Serve as the accountable delivery lead for engagements (Management Consulting and multi-business unit engagements)
• Develop an understanding of overall client strategy and how your role contributes to that strategy
• Develop tools and frameworks to support alignment and decision making with the client
• Develop/architect project approaches and solutions to achieve a client's desired outcome based on expertise
• Demonstrate understanding of client’s business and technical environment that are a part of the project implementation
• Facilitate client discussions to drive clarity and resolution. (e.g., requirement sessions, design reviews, etc.)​
• Documents and understands client processes and requirements, identifies gaps, and contributes to deliverables
• Actively engage in client sessions/discussions to capture key information and insights
• Execute business analysis to comprehensively capture client's business priorities and challenges to identify opportunities
• Analyze client information to comprehensively capture client's business priorities and challenges, identify opportunities, and develop insights and deliverables (process map, gap assessment, requirements, prioritization matrix)
• Develop future state business models to support project initiatives that drive business value
• Communicate concisely and clearly to clients ensuring opportunities and challenges are addressed in a timely manner
• Translate client’s business needs into business requirements, use cases, and systems interaction diagrams
• Demonstrate project implementation competency using project management tools and resources
• Utilize best practices to design and deploy future state business models and initiatives that drive business value
• Utilize collaboration tools such as SharePoint, Teams, Confluence, JIRA, etc.
• Anticipate client needs to provide client what they need when they need it

Program Manager/Business Solutions Architect solution development and sales support responsibilities include:

• Build client relationships and opportunities through proactive account management and effective project delivery
• Participate in internal knowledge capital and/or offerings development​
• Ensure a good understanding of the sales cycle and participation in proposals to expand / identify new work
• Utilize area of expertise to identify and support opportunities (Pre-Sales / Sales Support - Proposal and RFP Response)
• Develop relationship plans to grow current and targeted accounts
• Develop/architect project approaches and solutions to achieve a client's desired outcome using functional and/or industry expertise

• Ability to manage large, cross-functional, and complex project engagements
• Executive presence and facilitation
• Demonstrated business process architecture expertise, thought leadership, and delivery
• Demonstrated leader with a positive attitude and learning mindset
• Desire to continue to develop functional and/or industry areas of interest (e.g., operations, IT finance/accounting, HR, PMO)
• Ability to create and deliver business strategies and drive solutions for client’s opportuniti