Senior Mgr, Strategy & Operations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Senior Manager, Strategic Operations for the CDTO organization is a critical, high-impact role responsible for driving strategic planning, operational excellence, and organizational effectiveness across Pharmacy Services Digital & Technology (PS DDAT) unit and the Strategy Office of the CDTO. As an integral part of the Strategy office, this leader will serve as a trusted advisor, integrator, and force multiplier— ensuring that the CDTO’s vision is translated into actionable plans and measurable outcomes at scale.

This highly organized and results-oriented leader will take charge of operational excellence, ensure cross-function strategic alignment, and improve team effectiveness within the PS DDAT organization. This role will spearhead strategic initiatives, facilitate leadership meetings, and manage key communications across leaders and PS DDAT towers. They will collaborate with PS DDAT tower leads to create and execute cross-functional strategies that align with organizational objectives. To excel in this role, the ideal candidate must have strong technical and business acumen, exceptional relationship-building skills, outstanding organizational and communication abilities, and understand how to harmonize competing interests.

Core Responsibilities

Strategy and Planning

• As a key member of the Strategy Office, execute and advance the PS DDAT org's strategic vision, ensuring alignment across all PS DDAT towers and functions
• Translate strategies into actionable plans, initiatives, and metrics, and communicate that vision to the company and externally as needed
• Drive operational efficiency by identifying areas for improvement, implementing leading practices, and optimizing processes to enhance workforce efficiency and effectiveness
• Coordinate with strategy office on cross-functional, high-impact change initiatives, from ideation through execution for driving engagement and measurement
• Support strategy office of the CDTO in preparing for leadership staff meetings, executive discussion, colleague events and external presentations, ensuring all materials reflect PS DDAT brand and reputation
• Facilitate management governance, tracking status, resolving issues, and escalating concerns, as necessary

Operational Excellence

• Oversee daily management operations of the CDTO office, ensuring the executive team’s focus remains on high-priority initiatives and that operational bottlenecks are proactively addressed
• Provide direct support to the strategy office of the CDTO, prepare for and running of key team and cross-functional meetings such as leadership meetings, monthly business reviews, board meetings, and occasional off-sites/on-sites
• Facilitate effective cadence meetings, including agenda setting, content development, and follow-up on action items
• Implement tools and processes to drive adoption of technology strategies and improve organizational efficiency. Establish scalable processes, systems, and workflows to improve operational efficiency within the organization
• Maintain a rolling quarterly plan for the CDTO organization, tracking progress, risks, dependencies and escalating concerns, as necessary. Monitor and report on the progress of strategic initiatives, holding teams accountable for results

Cross-Functional Collaboration

• Serve as a liaison between the CDTO office and the leadership team, fostering effective communication and alignment of goals and initiatives
• Work closely with the entire leadership team to ensure alignment and drive key initiatives and to advance PS DDAT goals
• Serve as a central point of coordination between the CDTO office and other DDAT, business units, fostering collaboration and transparency

Organizational Development & Culture

• Build connections across the enterprise, identifying and nurturing relationships that drive innovation, alignment, and cultural cohesion
• Support hiring, onboarding, and talent developm