Director Customer Analytics & Data Solutions

<p> </p> <p><span>As Director Customer Analytics &amp; Data Solutions, you will lead advanced data-driven analysis, insight and modelling across TUI's M+A Marketing, Sales &amp; Customer Division. </span></p> <p> </p> <p>Application closing date: 20th October <em>(Please note that due to a high number of applications we might need to close the role earlier than the application closing date - so don't delay!)</em> </p> <p> </p> <p><span><strong>ABOUT OUR OFFER</strong></span></p> <ul> <li><span>Competitive senior level remuneration package</span></li> <li><span>Very flexible working conditions ("trust-based working hours" + mobile/home working)</span></li> <li><span>Pension schemes and healthcare options</span></li> <li><span>Generous holiday entitlement &amp; discounts</span></li> </ul> <p> </p> <p><strong><span>ABOUT THE JOB</span></strong></p> <ul> <li><span>You'll define and gain agreement on the vision and strategy for Analytics, Data Solutions, and Personalisation support within the Marketing, Sales &amp; Customer division, ensuring alignment with broader divisions and group-wide developments.</span></li> <li><span>You'll develop and oversee the implementation of a cohesive analytics approach across the division to support decision-making and deliver actionable insights that drive business performance.</span></li> <li><span>You'll provide leadership for Data Solutions and AI activities within the division, developing strategies that enhance customer understanding and improve commercial outcomes.</span></li> <li><span>You'll lead eCommerce Analytics across Markets + Airline, working with teams to agree on architecture, tools, platforms, and ways of working to drive digital performance.</span></li> <li><span>You'll direct Customer &amp; CRM Analytics, aligning closely with relevant teams to deliver ongoing insight that improves customer understanding and targeting.</span></li> <li><span>You'll oversee the implementation and operation of data solutions stacks, and reporting and analystics tools, ensuring alignment between analytics requirements and platform capabilities. </span></li> <li><span>You'll create scalable, practical customer segmentation and propensity models to guide marketing activities and improve customer engagement and conversion rates.</span></li> </ul> <p> </p> <p><strong><span>ABOUT YOU</span></strong></p> <ul> <li><span>You have extensive experience in defining, developing, and optimising complex data solutions, machine learning, and analytic programmes in a multi-national retail or B2C environment.</span></li> <li><span>You possess solid knowledge of customer data platforms, data architecture, and data governance principles with experience implementing enterprise-scale data management solutions.</span></li> <li><span>You demonstrate expertise in strategic thinking within complex, international organisations, effectively engaging with diverse stakeholders and balancing competing pressures.</span></li> <li><span>You have a proven track record of optimising customer-centric and commercial models to surpass challenging KPIs and OKRs.</span></li> <li><span>You possess exceptional communication and storytelling abilities, adept at distilling complex information for audiences at all organizational levels, including senior executives.</span></li> <li><span>You're able to quickly interpret complex data and statistics, recognize patterns and determine commercial opportunities.</span></li> <li><span>You have practical experience developing effective customer segmentation models and embedding them into marketing operations.</span></li> <li><span>You have experience leading, inspiring and developing large multi-disciplinary international departments and building effective senior leadership teams. </span></li> </ul> <p> </p><p> </p> <p><span>From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.</span></p> <p><br/> <span><span>We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.</span></span></p>