Senior Business Systems Analyst

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities
Business Requirements Analysis

• Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas

• Drives best practices during requirements gathering and modeling

• Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context

• Understands business environment and helps to connect/align relevant business stakeholders

Process Modeling and Design

• Partners with business stakeholders to analyze, define and document business processes within and across functional areas

• Drives best practices during requirements gathering and modeling

• Understands business environment and helps to connect/align relevant business stakeholders

Stakeholder Management

• Manages stakeholder expectations and communications within and beyond functional track

• Knows business environment well enough to identify and proactively include the correct stakeholders

• Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects

Solution Design

• Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate

• Advises on solutions prepared by peers or supporting team, and champions good design practices

Documentation

• Documents and reviews broader team documentation

• Supports team in identifying and defining relevant documentation templates pertaining to solution delivery

• Is a champion for knowledge transfer to enable/empower other team members

Functional Design

• Develops functional designs for applications, integrations and conversions

• Ability to work on multiple functional areas and integrations with third party products

• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

• Reviews functional designs and obtains sign-offs with the cross functional business and IT teams

• Provides inputs into business processes based on design capabilities

• Champions sustainable, forward-looking functional designs

Architecture

Testing & Test Design

• Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs

• Coordinates defects clarification, triage and coordinate resolution with engineering teams

Project Management

• Manages multiple application releases and projects

• Manages stakeholder expectations

• Designs release scope and schedule in line with business goal, prioritization and IT capacity

System Configurations

• Configures applications in line with business goals

• Designs forward looking configurations by recognizing future needs aligned with the business roadmap

• Develops configuration standards

Day to Day Support (Production Support)

• Supports and trains junior resources and oversees quality in triage and troubleshooting practices

• Leads troubleshooting efforts on critical issues with cross functional teams through resolution

• Identifies improvements to address repeat issues

Training and Change Management

• Works with functional leadership teams to