Senior Titling Specialist

About Caribou    At Caribou, we’re on a mission to help drivers save money and take control of their car payments. Caribou does this by using technology to unlock low rates, and people to make the process easy and enjoyable. We offer a fully online application and a dedicated team to walk you through the process. We put Drivers in control.

Caribou is a hyper-growth company built by leaders from the technology, automotive, and finance industries. We have grown 20x in the past three years and raised a $115M Series C. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the role:

We are on the lookout for a new Caribou Financial Senior Titling Specialist to join our Titling team. The role is responsible for the daily processing of title work, including individual and team assignments, and assistance with mentoring team members.  Our Senior Titling Specialist will work in-office at our downtown Denver, CO location.

• Prioritize work queue to meet department and individual lien placement SLA targets
• Follow up with third party vendors, DMVs, lender partners and customers as needed to perfect liens, which may result in difficult conversations and creative problem solving
• Receive and status incoming titles and lien releases, match to files
• Provide authoritative responses to questions from internal and external customers
• Add and maintain comprehensive, detailed system notes and statuses 
• Contact previous lien-holders pursuant to payoff sent with no title received
• Complete lender status reports 

About you: 

• Computer literacy and ability to adapt with multiple software programs
• Knowledge of title processing/experience with DMVs is required (2-5 years)
• Effective and respectful communicator; you see people as people regardless of their role 
• Your written and verbal communication is courteous and clear   
• High School Diploma/GED or higher
• Must be authorized to work in the USA

Compensation & Benefits

Everyone at Caribou Financial is a valued team member, and we always strive to live up to our value of Taking Care of Each Other. Our compensation and benefits package includes:

• $32.00/hour, with growth potential
• Equity options
• 401k savings program with 3% company contribution
• Generous paid time off including: 20 days accrued PTO per year, 14 annual company holidays, 16-weeks paid parental leave, bereavement leave, and volunteer day.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses

Our Core Values   We come from all walks of life and are joined together by our shared values, which guide our work. This helps us improve life for our customers, our communities and our team members.

• See people as people
• Take care of each other
• Commit to the mission
• Move quickly and bravely
• Get better every day
• Seek truth

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL, CT, HI, ID, IA, KY, MS, MT, NE, NM, ND, RI, SD, WV, WY.

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