Business Development Manager

Competitive Salary ◊ $4,750 Towards Benefits Elections ◊ Immediate PTO Eligibility ◊ 8 Holidays Per Year ◊ Flexible Schedule ◊ Meal Discounts ◊ 401K Match ◊ Company-Paid Life Insurance ◊ Travel Reimbursement ◊ Professional Training ◊ Growth Opportunity

Job Title: Business Development Manager

Location: Ocala, FL (Primary) – Regional travel across Florida & Georgia; National travel as needed

Company Overview: THE ISERV GROUP, INC. provides employment to iServ, LLC., an Ocala, FL.-based, multi-brand hospitality company on a mission to honor God and honor people. Being intentional about this daily allows iServ to pursue its vision to be a thriving business, top employer, and trusted community partner, and remain focused on growth.

iServ is a franchisee of Sonny's BBQ, and operators of Symmetry Coffee Co., Giovanni's Pizzeria & Kitchen, and Tech Serv.  

Job Summary: Tech Serv, a leading IT solutions provider specializing in restaurant technology, is seeking a dynamic Business Development Manager to join our Business Development team. This role will drive the expansion of Tech Serv’s footprint while supporting national projects, combining sales, relationship management, and project oversight to deliver best-in-class solutions from initial engagement through go-live and handoff.

Key Responsibilities

Business Development & Growth

• Identify, qualify, and secure new opportunities in the restaurant and hospitality sectors.
• Build and maintain relationships with vendors, partners, and prospects to grow the pipeline.
• Represent Tech Serv at industry events, networking functions, and vendor engagements.
• Partner with the Director of Business Development to execute strategies that expand market presence.

Client & Vendor Engagement

• Serve as a primary contact for prospective and new clients, conducting discovery meetings to align solutions with their goals.
• Prepare and present proposals, recommendations, and tailored service solutions.
• Strengthen vendor partnerships to develop referral channels and joint marketing efforts.

Project Oversight & Support

• Oversee the client journey from contract to project completion or handoff, coordinating with internal teams for timely delivery.
• Provide on-site support for training, go-live events, and key milestones.
• Monitor and report project progress to leadership.

Travel & Field Work

• Travel regularly within Florida and Georgia for client meetings, site visits, and project support, with occasional national travel for training and strategic initiatives.

Required Qualifications:

• 2-4 years’ experience in business development, sales, customer service, or client-facing management.
• Strong relationship-building and communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in Microsoft Office Suite, CRM platforms, and project management tools.
• Comfort with technology systems such as POS, VoIP, networking, or back-office software (training provided).
• Willingness to travel 30%-50% regionally, with occasional national travel.
• Valid driver's license, reliable transportation, and ability to pass a background check.

Desired Qualifications:

• Background in hospitality, restaurant or IT services.
• Strong presentation skills.
• Proven ability to manage multiple projects and deadlines.
• Proficiency with Microsoft Office Suite, CRM platforms and project management tools.
• Familiarity with POS, VoIP, networking, or back-office systems.
• Entrepreneurial, proactive approach to identifying and pursuing opportunities.
• Highly organized, detail-oriented and strong follow-through.
• Ability to work independently and collabo