Technical Coordinator, Fund Services Centre

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:  

Transfer Agency (TA) provide administration services to fund management companies covering the full range of Investor servicing functions such as dealing, registration, settlements, distributions, commissions and statements.  The Fund Service Centre (FSC) is the contact centre for the TA department.   

Reporting to a Team Leader, your main responsibility will be to ensure that investor queries are handled in accordance with our quality and service level standards across calls and emails for all clients. As a Technical Co-Ordinator, along with BAU duties, you will be responsible for working with the Team Leader daily, supporting the team development and enhancing the overall performance of the department. 

 The key responsibilities of the role include:  

Support the Team Leader in day-to-day activities and deputise in their absence 

Act as a mentor to all members of the team, providing support and assistance where necessary 

Represent the department at relevant meetings, forums, client visits as required 

Be a subject matter expert and assist the team with handling complex queries, including escalated cases 

Utilising phone and email technology to monitor query levels and adapt resourcing to ensure that all Service Level Agreements are met 

Ensure that relevant controls are adhered to within the department on a daily basis and assist in providing sign-off of for key processes as required 

Look to improve quality through QC process, procedural reviews and enhancements 

Provide input to process changes which result in greater operational efficiency and increased quality. 

Fulfil additional, relevant, tasks appropriate to the role and business requirements. 

Skills/ Qualifications:  

The successful candidate will benefit from having:   

• Strong Interpersonal Skills (relationship building, respect, inclusion, problem solving and understanding)  

• Exceptional Customer Focus  

• Effective Communication Skills 

• Ability to work on own initiative and to set deadlines   

• Thinking (decision making, idea generation, analytical mind set and a problem solver) 

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.