Manager, TCHP - Behavioral Health

Supervise the Behavioral Health Consultants in the primary care practices. Manage staff that provide services to The Christ Hospital Patients and families by assessing psycho-social needs and implementing a plan of care to assure continuity of the patient’s care. Develop workflows for staff that work with individuals and groups to promote optimum mental health. Develop  psychosocial interventions, advocacy and linkage with community resources.

 

PLAN DEVELOPMENT/IMPLEMENTATION

Develop a plan of intervention, which is integrated with the interdisciplinary treatment team to establish continuum of care in congruence with ethical and legal considerations.

Implements plan of care:

• Provide psycho-social counseling and other therapeutic interventions for patient/family.

• Provides education and crisis management for patient and family.

• Facilitate healthcare decision making.

• Provide psychosocial intervention for; neglect/abuse, adjustment to illness, bereavement, non-compliance and other psychosocial barriers to diagnosis and treatment and compliance.

• Provide referral and linkage to health care and community resources.

• Advocate, mediate and negotiate a cohesive plan for maintaining or improving social supports and patient safety.

• Develop, monitor, evaluate effectiveness of, and modify care plan as needed.

• Assist with the development of behavioral health brief intervention model in the primary care setting

• Use technology to facilitate scheduled and on demand consultations with providers and patients. 

• Provide supervision sessions to Behavioral Health Consultants

• Oversee development of primary care behavioral health consultant processes and workflow. 

• Assist leadership in the development of an outpatient behavioral health department staffed by TCH employees, fully integrated with TCH primary care and other medical specialties

• Develop training modules on behavioral health topics for physicians and clinical staff (including residents in primary care)

• Assists with regulatory reporting to CMS for CPC+ program

Monitor billing and track staff productivity

Monitor staffing model and make recommendations to leadership for sustainability 

Oversee day to day operation of Behavioral Health Consultant program

 

DOCUMENTATION

• Provide clear, concise, objective written communication about the psychosocial assessment, treatment plan, progress of intervention and outcomes in compliance with regulatory and department standards.

• Document interventions in a timely manner.

• Assist with the development of reporting metrics to monitor effectiveness of interventions 

• Complete  staff performance evaluations

• Audit staff documentation and evaluate efficacy of interventions.  

• Develop patient resources and tools. Collaborate with the IT team to integrate into the EMR. 

 

ASSESSMENT/SCREENING

Assess the psycho-social needs of patients to:

• Identify psycho-social barriers to treatment.

• Identify psychosocial impacts of illness/hospitalization on the patient and family.

• Identify chemical dependency and/or mental illness.

• Identify patient/family/community support systems.

• Identify age related/developmental issues.

• Identify patient/family environmental risk factors (abuse, homelessness, domestic violence, etc.)

• Assist with identification of assessment tools to implement in the primary care practice 

• Monitor use of assessment tools to determine efficacy of treatment plans

 

CONSULTATION/EDUCATION/COLLABORATION

• Collaborate with interdisciplinary team to enhance quality of care and efficiency.

• Maintain a positive working relationship with healthcare team and community agencies and services.

• Participate in interdisciplinary patient care rounds, care conferences and family conferences.

• Assist interdisciplinary team in understanding significant social and emotional factors related to illness.

• Identify barriers in service delivery systems and advocate for change.

• Provide education to interdisciplinary team members 

• Evaluate patient outcomes and participate in process improvement.

• Develop ongoing education and group activities to address stress and staff burnout/turnover

• Coordinate efforts with human resources and, if applicable, the employee assistance program

• Coordinate regular staff training and educational offerings. 

• Plans and provides and coordinateseducation and training of social work/counseling staff in best practice interventions, regulatory/licensure issues, community resources, tools and methodology.

 

Supervisory duti