Minimum Hourly Rate:

$19.00

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values?  Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks?  Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Supervisory Responsibilities:  None

Summary: As part of the Card Services team within Payment Technology & Services, this individual will focus on the day-to-day operational support and processing for Centier's Commercial Credit Card program, utilizing the FIS Base2000 platform. The position serves as a key operational point of contact, ensuring accurate account setup, maintenance, and issue resolution for Commercial Credit Cards. While working closely with the Card Services Manager, this role maintains a strong partnership with Treasury Management Sales Officers and Business Bankers to support client needs and program integrity. Provides high-quality service and operational expertise related to the Commercial Credit Card product and its specific platform.

Essential Duties and Responsibilities:

• Work closely with the Card Services Manager, Treasury Management Sales Officers, and Business Bankers to facilitate the operational aspects of new Commercial Credit Card program implementations and client onboarding onto the FIS Base2000 platform. This includes account/card setup, revisions, and deletions within the system.
• Perform daily/routine operational tasks within the FIS Base2000 system, including file maintenance, transaction processing (e.g., payments, adjustments), parameter updates, and quality control checks related to Commercial Credit Card accounts.
• Serve as an operational liaison with the Commercial Credit Card vendor (FIS), particularly regarding the Base2000 platform, for issue resolution, system updates, and routine operational communication.
• Monitor key Commercial Credit Card reports within FIS Base2000 (e.g., spend reports, exception reports, delinquency reports). Process necessary transactions, such as monthly rebates, accurately to client accounts or GLs as required.
• Serve as an operational point of contact for internal partners (TM Sales, Business Bankers, CSC, Accounting) via phone/email to resolve operational questions, troubleshoot FIS Base2000 platform issues, and address problems related to Commercial Credit Card accounts. May interact directly with clients for escalated operational issues as defined by procedure.
• Assist the Card Services Manager with data gathering and research related to the Commercial Credit Card portfolio using FIS Base2000 and other available systems as needed for operational analysis or projects.
• Develop subject matter expertise on the FIS Base2000 platform's operational functions. May assist Treasury Management in developing client-facing training materials or provide internal training/support to associates on platform functionalities.
• Assess Commercial Credit Card operational procedures within FIS Base2000 and related workflows; identify and recommend opportunities for operational efficiencies and process improvements. Ensure documentation meets compliance requirements.
• Always maintain confidentiality.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

Other Duties and Responsibilities:

• Proficiency with Microsoft Excel and Word.
• Excellent verbal and written communicat