Senior Field Support Specialist

Basic Qualifications

Bachelor's degree or equivalent in a related specialized area is required plus a minimum of 2 years of relevant experience; or Master's degree.

CLEARANCE REQUIREMENTS:

Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Field Support Specialist supporting the Nosis and STRMS Programs. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

REPRESENTATIVE DUTIES AND TASKS:Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals Conducts site, software, and equipment inspections in order to perform installations and preventative and corrective maintenanceConducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the shoulder/refresher training to users in the field as requiredDevelops plans and procedures of installation or systems and softwareDiagnoses and repairs hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical support centersDocuments failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data External: Customers, Military Personnel, Government Dignitaries, External Consultants/ExpertsImplements test plans and procedures in accordance with contract requirements for the verification of deliverable system Internal: Other Functional Technical Teams, Technical StaffLeads Field Support input on small proposal effortsMay be required to be fielded nationallyMay be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones Travel may be required to world-wide non-field locationsPerform complex technical evaluation and resolve critical technical problems on fielded systemsPerforms field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sitesRecommends design enhancements to internal management and engineeringRepresents the company at program and customer reviewsSecret Security Clearance requiredServes as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all software applicationsSpecific OSHA training such as, 30 hours construction training, may be required as determined by managementSupports Field Support input on large proposal effortsTravel may be required to world-wide non-field locationsWorks with customer leadership on the planning and implementation of system customization to meeting specific mission requirementsKNOWLEDGE SKILLS AND ABILITIES:

Frequent use and application of technical standards, principles, theories, concepts and techniques. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision. Follows established procedures. Work is reviewed for soundness of technical judgment, overall adequacy and accuracy. Contributes to completion of milestones associated with specific projects. Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in allocation of additional resources. Primarily internal company contacts. Infrequent inter- organizational and outside