VP, Strategic Partnerships & Customer Experience

Well, hello there 👋

Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector in the United States and we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results oriented VP, Strategic Partnerships & Customer Experience, to join our Squad!

About the Role

We built the simplest and most reliable screen recorder in the world, but that’s only the beginning. Now our future is full of ambitious new goals, features, and products that will enable us to further expand the solutions we provide to our users and accelerate our already fast growth in the K-12 and new vertical markets. 

We are seeking a highly strategic, execution-focused VP, Strategic Partnerships & Customer Experience to lead our partner ecosystem vision, elevate our customer journey, and help shape the company’s Go-To-Market and Product strategy. This role is a strategic leader who carries significant influence, visibility, and leadership responsibility across the organization.

The ideal candidate brings deep experience building and scaling software partnership programs, managing strategic customer relationships, and driving measurable growth within high-velocity, product-led or SaaS companies in the United States.

Key Responsibilities:

Strategic Partnerships

·Develop and execute a scalable strategic partnerships strategy aligned with company growth goals.

·Identify, negotiate, and manage high-impact partnerships (technology partners, channel partners, integrators, OEMs, etc.).

·Design partnership frameworks, including go-to-market motions, revenue models, integration strategies, and co-marketing plans.

·Work closely with Product and Engineering teams to prioritize integration opportunities and evaluate partner-driven product enhancements.

·Build strong relationships with executive-level partner stakeholders to drive adoption, expansion, and joint value creation.

Customer Experience & Success

·Serve as an executive-level point of contact for key customers to ensure satisfaction, retention, and expansion—acting as a hands-on IC with select strategic accounts.

·Analyze customer feedback, usage data, and customer journeys to identify friction points and opportunities for improvement.

·Partner with GTM, Product, and Support teams to define and optimize customer experience standards and escalation processes.

·Develop voice-of-customer insights and deliver recommendations that shape roadmap and GTM decisions.

Cross-Functional Leadership

•Act as a key leader within the GTM & Product organization.

•Influence strategic planning, product direction, and market positioning.

•Champion cross-functional alignment to ensure cohesive messaging, Partner + Product integration success, and customer-centric decision-making.

•Represent the company externally at industry events, partner forums, and customer briefings.

Requirements

•Minimum of 3-5 years of experience in software/SaaS strategic partnerships, business development, or ecosystem development.

•Minimum of 2–3 years of direct customer success or account management experience (individual contributor).

•Proven track record operating within growth-stage U.S. technology companies (Series A–D or similar).

•Expertise in building partner go-to-market motions, negotiating strategic agreements, and supporting integration partnerships.

•Strong understanding of SaaS business models, product-led growth dynamics, and revenue partnership structures.

•Exceptional relationship-building, communication, and executive-level influencing skills.

•Strong analytical, strategic thinking, and project management capabilities.

•Ability to thrive in a fast-moving, ambiguous environment and operate as a hands-on leader.

This is a Chicago-based hybrid position with 3 days a week in the office.

Working at Screencastify

At Screencastify, we are results focused and here to improve education globally. This isn’t an easy feat but it is important for our future. We value accountability, commitment, and speed. We take our responsibility to our customers very seriously, so when we miss a deadline or slow down, it matters. 

We’re a competitive culture and strive for speed and innovation. We are problem solvers, don’t point fingers and rather enjoy working together to bring solutions to the forefront.<