Quality Analyst, Diablo Immortal | Irvine, CA

Team Name:

Diablo Immortal

Job Title:

Quality Analyst, Diablo Immortal | Irvine, CA

Requisition ID:

R025842

Job Description:

YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA)

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group. We genuinely love what we do for a living and expect the same from everyone who joins us!

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Irvine, CA or Austin, TX.

JOB SUMMARY

The Quality Analyst is a software development professional experienced in implementing the fundamental test process to enhance development processes and product quality. This role involves executing test approaches that align with Blizzard's quality standards, identifying and communicating defects and risks, and offering potential solutions. The Quality Analyst supports associate-level Quality Analysts, collaborating closely with key stakeholders on the product team. They analyze the development process to drive improvements, focusing on tool-assisted test design, execution, analysis, and test library management. The Quality Analyst recognizes the value of test automation and actively participates in product development meetings and planning activities. They work closely with stakeholders to achieve product quality objectives and assist in training associate-level and new staff members.

WHAT YOU BRING TO THE TABLE

• Deliver test design, test execution, test library maintenance, and test closure results through both manual and automated Grey-box test approaches.
• Document and maintain detailed records of test cases, test results, and any issues discovered during testing.
• Develop test plans with a strategic selection of test methodologies, including but not limited to data validation, regression testing, integration testing, and performance/load testing.
• Work closely with cross-functional teams, including developers, to comprehend and formulate requirements for effective testing.
• Regularly partner with internal and external vendor partners in global test teams to support applicable test activities.
• Responsible for adhering to department Service Level Agreements (SLAs) within project management (i.e. JIRA) and test-related tools (i.e., TestRail).
• Ensure deployment stability across all test environments.
• Research, recommend, and adopt tools to support continuous improvement and to increase test coverage through automation.
• Use appropriate measures and Key Performance Indicators (KPIs) to validate and report on software quality.
• Utilize creative thinking to swiftly and comprehensively identify and test 'edge cases' beyond expected functionality.
• Develop innovative exploratory testing methods that challenge the intended design of our products.
• Help others develop appropriate knowledge and skills through training and constructive feedback.
• Advocate the user experience through the delivery of qualitative reporting.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

Experience

• Minimum 2 years of experience in a similar role.
• Experience working with a global test team structure preferred.
• Practical experience with game engines, bug and task tracking systems, content and asset editors, and shared technologies.

Knowledge & Skills

• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Proven ability to analyze, interpret, and act on data sets and complex workflows.
• Ability to troubleshoot using root cause analysis and provide creative approaches to detect and report on software d