Sr. Business Intelligence Analyst

Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

 

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

 

Everything we do revolves around our three core principles:

 

Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.

 

That's basically it.

 

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

 

What can we offer you?

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.

Who You Are

Are you passionate about transforming data insights into action? As a Senior Business Intelligence Analyst at Critical Start, you will play a key role in shaping the direction of our Go-to-Market organization, driving strategic decision-making, and fostering cross-functional alignment through data.

 

In this role, you will apply your expertise in analytics, reporting, and strategic planning to support teams across Sales, Marketing, Customer Success, Product, and other departments. To succeed, you’ll combine technical skills with a knack for creative problem-solving. You should feel equally confident building a dashboard and presenting strategic insights to executive leadership.

 

This is a unique opportunity to work at the intersection of analytics, strategy, and execution, influencing the future of our organization through data. As a valued member of our Revenue Operations team, you will lead business intelligence initiatives that provide actionable insights to inform decisions and drive growth. Our team is rapidly growing, and this role offers the chance to make a meaningful impact every day!

What You Will Be Doing?

• Own foundational reporting and analytics for Sales, Marketing, Customer Success, and Product organizations
• Maintain, enhance, and develop GTM reporting and dashboards
• Provide proactive strategic analysis and actionable recommendations based on a deep understanding of business practices, company targets, and market trends
• Establish and maintain best practices for data hygiene, integrity, and retention
• Collaborate with technical counterparts to build strong data foundations
• Maintain and refine forecast models for sales and renewals, making continuous improvements to forecast accuracy and intelligence
• Partner with Revenue Operations Director to lead GTM projects as assigned
• Support reporting and analytics for annual planning, quarterly Board reviews, capacity planning, and departmental KPI setting and tracking
• Stay up to date on emerging trends in business intelligence and analytics and identify opportunities to incorporate them into the organization

What You Will Bring?

Required Qualifications

• 5+ years of experience in Business Intelligence and/or Data Analytics roles
• Ability to perform complex analysis on large data sets from multiple sources
• Advanced proficiency in Excel and Power BI
• CRM experience required 
• Sales & Marketing analytics an