Temporary Sr. Claims Analyst (Virtual, US)

Position Summary
The incumbent will be responsible for handling major and catastrophic claims in an accurate and timely manner. They will speak with restoration companies, customers and/or agents to resolve issues. Adjuster will assess situation to determine if a chargeback is needed and will also communicate settlement to customer and agent. Position is also responsible for maintaining a strong sense of urgency in responding to the needs of the customer.

Functions and Responsibilities
% of Time Description of Duty
35% Verification
• Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified.
• Determine if outside adjusting companies are needed to assist in securing the shipment.
• Determine accountable parties for each claimed item and assess a chargeback following claim policy.
• Utilize all Inventories, Contract Paperwork, contract agreements, repair firm assessments hauler/agent/helper/account//customer communication in the assessment of liability and the investigation of the claim.
• Determine cause of major damage and determine if special charge backs apply

45% Negotiation
• Handles the claims with the restoration companies and maintain contact with the booking agents and customers.
• Determine the value of claimed items, repair options vs. cash-out and pre-existing damage vs. transit related damage.
• Review carrier liability and proposed the settlement offer with the customer.
• Negotiate any disagreements in the initial offer and establish final settlement.
• All settlements must be within legal carrier liability and meet the contract terms of the move

15% Maintain Records
• Keep accurate notes which may include conversations and justification for approvals/denials 5% Various Projects • Various projects are assigned

5% • Other duties as assigned


Education and Certification Requirements
• High School Diploma required, some college preferred

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Temporary Sr. Claims Analyst
• Salary Range: $30.00/hr
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees.

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.