Specialist Human Resource Operations

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• Bachelor’s degree in related field of study or equivalent years of related work experience required

Work Experiences:

• 2 – 4 years of related Human Resources (HR) experience.
• Experience managing HR processes in one or more areas such as:  I-9/E-Verify, background checks, unemployment claims, talent acquisition, leave administration, compensation, benefits, learning and development, or performance management.
• Experience utilizing HR systems required; Workday experience strongly preferred.
• Understanding and awareness of HR functions, employment law, regulations, and industry trends.
• Proven success of building strong professional partnerships.
• Demonstrated ability to independently seek answers utilizing all available resources.

Skills:

• Effective and valid decision making under minimal direction comparing data from different sources to draw conclusions; taking action that is consistent with available facts, constraints, and probable consequences.
• Strong analytical and investigative skills with the ability to anticipate, define, and resolve problems.  Collect data quickly, establish facts, analyze information, draw logical conclusions, and clearly articulate necessary action.
• Strong interpersonal, written, and verbal communication with active listening skills; ability to communicate effectively with all organizational levels.
• Self-motivated, strong work ethic, and aspiration with ability to meet and exceed position requirements under minimal direction.  Willingness to take on additional duties as needed. 
• Excellent time management and organizational skills; prioritize and remain calm under pressure with conflicting priorities.
• Ability to establish schedules and cadence to meet critical deadlines within a high volume, fast-paced, evolving environment.  Productive and driven during major changes in work responsibilities.
• Detail oriented problem solver with strong mindset for continuous improvement. 
• Superb attention to detail, accuracy, and data integrity. 
• Superior customer service crafting and implementing services that meet customer needs.
• Ability to work effectively independently and within teams with desire to learn and improve.
• Utilize discretion and judgment to maintain confidentiality of sensitive data.
• Strong technical proficiency in MS Office, especially Excel with confidence handling large and complex data.

Responsibilities:

• Serve as subject matter expert for Academy’s background check, I-9/E-Verify, and Unemployment Claims processes in alignment and under the general guidance of HR Operations leadership.
• Interpret final separation details and independently determine and formulate Academy’s response to unemployment claims, claim decisions, state calls, and hearings within state mandated deadlines.  Review and determine relevant documentation including but not limited to policies, procedures, performance reviews, and disciplinary actions.   Manage relationship with Academy’s unemployment claim third party.
• Analyze background check results and independently determine the individualized assessment ensuring compliance with respective laws and Academy’s criteria and procedures.  Manage relationship with Academy’s background check provider.
• Manage the I-9 and E-Verify process with thorough knowledge and understanding of USCIS and E-Verify compliance requirements.  Partner with managers, HR business partners, and Legal to resolve issues.   Independently educate managers and HR business partners regarding I-9/E-Verify compliance. 
• Manage Academy’s Tuition Reimbursement and Team Member Relief programs which includes determining applicable payments.  Independently communicates with team members and HR business partners regarding program eligibility and requirements and to resolve escalations.       
• Interpret policies, procedures, and guidelines providing recommendations within HR Operations role and responsibility.  Use judgment to utilize applicable communication channels appropriate for the audience and sensitivity of the issue. 
• Produce and manage metrics analyzing trends and identifying process improvement opportunities focused on emerging issues, compliance, enhancing effectiveness, efficiencies, and best practices. 
• Conduct ongoing audits and reviews to ensure process integrity and optimal delivery of services.  Identify, prepare, and analyze reports managing large volume of complex data. 
• Research and review Workday system capabilities to assist