4X10 Telephone Sales Representative (4-Days, 40hrs./wk)

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re seeking motivated Sales Representatives to support a variety of sales programs across multiple projects. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and help our clients achieve their goals.

If you’re a confident communicator with a positive, persuasive personality and a drive to succeed, this could be the perfect opportunity for you. With our industry-leading training program, you’ll gain the tools and support needed to grow and thrive in your career.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business regarding customer interactions, you must be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Handle inbound and outbound customer interactions with professionalism and courtesy
• Listen actively to understand customer needs and provide effective solutions
• Research and resolve issues using internal systems and cross-functional collaboration
• Follow client-specific procedures and maintain a high standard of service
• Accurately document customer interactions and manage accounts
• Use tools and technology to complete tasks efficiently
• Adhere to scripts, policies, and confidentiality guidelines
• Escalate complex issues to the appropriate teams when necessary
• Ensure first-call resolution through effective problem-solving
• Stay current with training, updates, and process changes
• Meet attendance and scheduling expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependability and punctuality
• Ability to troubleshoot and follow up on customer issues
• Conflict resolution and problem-solving skills
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multitask, stay focused, and work independently
• Team-oriented with strong interpersonal skills
• Comfortable in a fast-paced, ever-changing environment

 

Preferred (Not Required)

• 1+ year of experience in customer service, sales, tech support, or administrative roles
• Experience in a contact center or government-related work

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

 

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!