Registration Services Coordinator (Administrative Support Coordinator I)

Position Summary

San Diego State University is seeking a detail-oriented Registration Services Coordinator to support student enrollment, academic records, and registration services. This role ensures smooth processes, accurate data, and excellent service to students, faculty, and staff.

Key Responsibilities:

• Student Support: Guide students through enrollment procedures, assist with special registration cases, and provide enrollment services to students, faculty, staff, alumni, and the campus community.
• Problem Solving: Resolve complex issues by reviewing petitions, analyzing situations, and generating options and solutions.
• Collaboration: Partner with Financial Aid, Bursar’s, academic departments, and campus units to facilitate registration and support enrollment management strategies.
• Records Management: Maintain academic record integrity, process data changes, and provide timely enrollment and degree verifications in compliance with FERPA.
• Service Improvement: Contribute to new approaches that address changing student needs, streamline services, and implement process and technology enhancements.

Why Join Us?

• Student Impact: Help students successfully navigate their academic journey.
• Team Collaboration: Work with diverse campus partners in a supportive environment.
• Professional Growth: Build expertise in university policies, FERPA, and student services.
• Service Commitment: Contribute to accurate, efficient, and student-focused operations.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

Department Summary

Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State Recruitment and Strategic Partnerships, International Recruitment, Enrollment Services Communications, and Office of Financial Aid and Scholarships. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university in regards to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.

The Office of the Registrar has three managers, two assistant directors, and 34 staff of varying classifications across four distinct units.

For more information regarding the Office of the Registrar, click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly lean new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Familiarity with the Family Educational Rights and Privacy Act (FERPA) of 1974 and a willingness to apply its principles when handling student information.
• Demonstrated ability to guide students through enrollment processes and provide comprehensive support to students, faculty, staff,