Senior Specialist - IT Operations

ROLE DESCRIPTION

A change management consultant will play a key role in ensuring projects or change initiatives meet objectives on time and on budget by increasing employee adoption and usage 

Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures 

The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance 

The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees 

These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes

While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed 

CM Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor 

CM Consultant may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions

Support project teams in integrating change management activities into their project plans

Apply a structured methodology and lead change management activities

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

Support communication efforts

Support the design, development, delivery, and management of communications

Assess the change impact

Conduct impact analyses, assess change readiness and identify key stakeholders

Support training efforts

Provide input, document requirements, and support the design and delivery of training programs

ADDITIONAL RESPONSIBILITIES MAY INCLUDE

Complete change management assessments

Identify, analyze and prepare risk mitigation tactics

Identify and manage anticipated resistance

Consult and coach project teams

Create actionable deliverables for the five change management levers like communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

Support and engage senior leaders

Coach managers and supervisors

Support organizational design and definition of roles and responsibilities

Coordinate efforts with other specialists

Integrate change management activities into project plan

Evaluate and ensure user readiness

Manage stakeholders

Track and report issues

Define and measure success metrics and monitor change progress

Support change management at the organizational level

Manage the change portfolio

QUALIFICATIONS/EXPERIENCE

8 plus years of experience, at least 3 years in ERP 

Minimum of bachelors degree Business, Engineering or Computer Science, HR

Techno Commercial knowledge 

Change Management certification Prosci preferred

TECHNICAL EXPERTISE

In depth understanding of SDLC project like SAP or Oracle Project

Understanding of relevant business processes in Procurement, Supply Chain, Analytics or Logistics

Knowledge of current technology  

Having experience in Auto, Engineering, Discrete, Pharma, CPG, Retail, Oil and Gas, Hitech, Semiconductor

Experience in Supply Chain, logistics, Manufacturing, Procurement, Planning and Distribution

Emerging domain knowledge competencies

Advanced degree preferred

A solid understanding of how people go through a change and the change process

Experience and knowledge of change management principles, methodologies and tools

Exceptional communication skills, both written and verbal

Excellent active listening skills

Ability to clearly articulate messages to a variety of audiences

Ability to establish and maintain strong relationships

Ability to influence others and move toward a common vision or goal

Flexible and adaptable; able to work in ambiguous situations

Resilient and tenacious with a propensity to persevere

Forward looking with a holistic approach

Organized with a natural inclination for planning strategy and tactics

Problem solving and root cause identification skills

Able to work effectively at all levels in an organization

Must be a team player and able to work collaboratively with and through others

Acute business acumen and understanding of organizational issues and challenges

Familiarity with project management approaches, tools and phases of the project lifecycle

Experience with large scale organizational change efforts

Change management certification or designation desired

SOFT SKILLS

Excellent communication skills, verbal as well as written

Positive attitude with flexibility and maturity to work in a challenging client environment

Ability to drive project responsibilities in a dynamic and proactive manner

Ability t