Director, Workplace Services

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Role Description 

As Director of Real Estate & Workplace Services, you will lead our operations in the Americas, including Canada and Latin America, currently serving 12,500+ employees occupying 1.92M square feet across 30 locations. You will have a particular focus on our world headquarters in Santa Clara, but will drive continuity in the employee experience across all sites in the Americas and will partner closely with the operations Directors for APAC and EMEA to align operations globally while acting locally. Leading headquarters and the whole of the Americas will afford you the opportunity to be an influential leader across the Real Estate & Workplace Services global organization. 

You will be both execution focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term health of ServiceNow; you will move between these elevations frequently.  

This role, while a flexible persona, will require attendance in the Santa Clara HQ office 4 days a week. 

Responsibilities 

• Operate like Workplace Services is your business and your product; think like a product manager and a general manager 

• Be an employee experience advocate and a builder of employee-centric communities, all in the spirit of driving employee success and engagement across the Americas   

• Be a key partner to the business and other internal organizations such as Global Talent, IT, Communications and Branding to help drive collaboration, strategy, problem solving and communications 

• Directly own the delivery of ‘workplace services’ in the Americas, generally defined as including Event Management, Employee Services & Amenities, Facilities Management, Property Management and Office Services  

• Be a key partner to, and customer of, our Portfolio, Planning & Design, Safety & Security and Project Management program offices within the Americas 

• Effectively manage an existing team made up of both employees and embedded service partners, and ensure this team is, and remains, optimally sized and skilled to meet the company’s growth over the next several years  

• Own both your OpEx and CapEx budgets and deliver results within articulated targets 

Qualifications

• Be a servant-leader who comes equipped to build and maintain a world class team of both employees and service partners  

• Have an evolving knowledge of commercial and corporate real estate  

• Be well on your way as a seasoned pro, with 8 – 10 years of experience in the strategic and operational aspects of facilities management, project management and workplace services in a high-growth, dynamic environment 

• Exhibit strong analytical, conceptual thinking, strategic planning and execution skills. Be a proven creative thinker with a problem-solving approach 

• Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners 

• Have a pr