Account Manager

THE ROLE

The Alinea Group is a house of best-in-class culinary brands, headquartered in Chicago, IL. We are passionate about culinary arts, service, and innovation in business operations. 

At The Alinea Group, our Business Operations team brings together expertise in marketing, data analysis, sales, operational planning, and finance to design and execute comprehensive strategies that support sales leadership and business development initiatives. This team plays a key role in driving revenue growth, elevating our restaurant brands, increasing market visibility, and identifying new opportunities to expand the business.

Our growing marketing and business operations team is seeking an Account Manager to collaborate with the Business Operations Manager to drive client success and create magical experiences for our key partners. This role will be the primary point of contact for client communication, overseeing the maintenance and growth of key partnerships, anticipating and meeting client needs, and executing strategic initiatives to drive long-term value.

The ideal candidate demonstrates a strong sense of ownership and initiative in building and maintaining trusted partnerships with internal stakeholders and external clients, serving as the primary point of contact while ensuring alignment across teams.

RESPONSIBILITIES

• Serve as the operational point-of-contact for the nominated/assigned internal priority account(s), as defined by the Business Operations Manager.

• Build and maintain strong, long-term relationships with key internal and external decision-makers.

• Lead post-sale account execution, including analyzing performance data and providing strategic recommendations.

• Work with partners to coordinate campaign launches, media opportunities, events, and brand initiatives to strengthen positioning and maximize exposure.

• Collaborate cross-functionally with marketing, operations, accounting, and guest relations teams.

• Coordinate and facilitate account planning, stakeholder meetings, and strategy discussions.

• Act as a subject matter expert on TAG’s products and services, connecting available solutions to each client and supporting adoption, optimization, and growth.

• Proactively identify, troubleshoot, and resolve partner concerns or performance issues.

• Collaborate and deliver weekly reporting to ownership, chefs, and managers

• Identify and implement process improvements and efficiencies

• Ability to dig up facts, scan data, and interview subject matter experts (SMEs) to create a well-researched, evidence-based document.

QUALIFICATIONS

• Proven experience in client-facing account management or sales roles, preferably in hospitality 

• Bachelor's Degree or higher, major in Business, Marketing, or related field preferred

• Highly organized, strategic, and resourceful with respect to client management and administrative projects

• A desire to think creatively, solve problems, and use professional judgment

• A high proficiency with Excel and Google Sheets, including using these tools for client-facing reports, analysis, and presentations

• Exemplary written and oral presentation, and a talent for presenting

• Strong communication and interpersonal skills

• Experience in writing, editing, or journalism, especially in B2B marketing

• Demonstrated ability to meet and exceed sales targets

• Knowledge of digital marketing strategies

• Familiarity with restaurant operations and challenges

BENEFITS

• Exempt salaried position ($60,000 - $80,000/year) + EOY Bonus Eligible

• Medical, vision, dental and life benefits available on the 1st of the month following full-time employment paid by the company 100%

• Paid time off

• Sick time off

• 401(K) with a company match up to 4% of deferred earnings

• CTA/Ventra discount available after 1 month of full-time employment

• Employee Dining Discount, 20% to any Alinea Group restaurant

• Referral Bonus Program Available

The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, g