Customer Focus Lead

<p><strong>Customer Focus Lead</strong></p> <p><strong>Enabling a software-defined, electrified future.</strong></p> <p>Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us click here.</p> <p><strong>Mission of the Role</strong>: Senior Level Operations Customer Contact &amp; Support Critical &amp; High Impact Program Launch Issues. To Improve customer relationship through resolution of critical Programs issues and challenges on High impact or Critical programs.</p> <p><strong>Our Vision</strong></p> <p>We aspire to be the best in the world at partnering with our customers to provide innovative, high-quality products that deliver exceptional value.</p> <p><strong>Key Responsabilities:</strong></p> <ul> <li>Active engagement / participation in Forward Model Program Gate reviews</li> <li>Active participation / lead in High Impact and Near Term Launch LRR events; Identify and drive reporting and resolution of issues and risks on high impacts programs</li> <li>Facilitate and lead Customer specific meetings when held in the plant or have Operations focus points</li> <li>Lead early stage Industrialization workshops on OPS high impact programs prior to equipment acquisition</li> <li>End to End accountability &amp; engagement responsibility of the customer Launch representatives in High Impact or Critical programs – acting as senior level ‘Single point Of Contact’ for Ops and Supply Chain groups</li> <li>Identify and drive reporting and resolution of issues and risks on high impacts programs</li> <li>Coach and develop Operational teams in forward model protocols and LRR event robustness</li> <li>Report industrialisation progress/roadblocks to Ops and Program Leadership team</li> </ul> <p><strong>Key Performance Indicators: </strong></p> <ul> <li>Issue escalation &amp; resolution support</li> <li>FTT, Scrap, cycle time @ launch</li> <li>Capacity installation plans and follow up</li> <li>Key customers feed-back and effectiveness on customer escalations</li> </ul> <p><strong>Qualification, Experience and Skills:</strong> </p> <ul> <li>Engineering degree </li> <li>Exposure to automotive and electronics Industry </li> <li>Program management skills</li> <li>English language is mandatory</li> <li>Extensive regional travel would be expected from the role</li> </ul> <p><strong>Key Leadership Behaviors: </strong></p> <ul> <li>Industrialization expertise / New model launch</li> <li>Leadership skills / Influential Skills</li> <li>Problem Solving / Program management</li> <li>Experience in customer relationship management</li> <li>Experience in managing complex and high impact programs</li> <li>Experience working with and leading cross function teams</li> <li>Quality mindset</li> </ul> <p><strong>Reporting Structure:</strong> Europe Customer E2E execution Director</p> <p><strong>Visteon Culture:</strong> If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more. </p> <p><br/><br/></p>