Customer Service Agent - Hybrid (f/m/d)

<h3>About us</h3> <p>At CYCLE, we are committed to delivering exceptional customer service and ensuring the satisfaction of our valued customers. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a crucial member of our organization, you will play a key role in providing outstanding support and assistance to our customers, ensuring they have a seamless and positive experience with our products and services.</p> <h3>Your Mission</h3> <ul><li>Act as the first point of contact for customer inquiries via phone, email, and online channels, ensuring timely and accurate responses.</li><li>Provide support to couriers and small-to-medium businesses, assisting with account setup, issue resolution, and service guidance.</li><li>Maintain accurate records of customer interactions in the CRM system to ensure efficient follow-up and reporting.</li><li>Collaborate with other teams to address billing inquiries, service issues, or complaints, ensuring seamless problem resolution.</li><li>Identifying recurring patterns in customer queries to suggest workflow improvements.</li></ul> <h3>Your skills and qualifications</h3> <ul><li>Strong communication skills, both verbal and written, with a customer-friendly approach.</li><li>Patience, empathy, and a customer-centric mindset to effectively handle diverse situations.</li><li>Strong multitasking skills, able to manage multiple queries simultaneously with efficiency and professionalism.</li><li>Ability to clearly explain technical solutions and processes.</li><li>Skilled at managing difficult situations or dissatisfied customers professionally.</li><li>Prioritizing and following up on unresolved cases effectively.</li><li>Basic understanding of e-mobility or a willingness to learn about the technical aspects of e-bikes.</li><li>Experience in customer service or call center operations.</li><li><strong>Native in Dutch and fluent in German</strong>, with high proficiency in English.</li></ul> <h3>What you can expect from us</h3> <ul><li>Join a dynamic and growing team in the exciting e-mobility sector</li><li>Collaborative work environment with supportive colleagues</li><li>Competitive compensation package with attractive benefits</li><li>Modern work environment with up-to-date technology</li><li>Being part of a company making a positive environmental impact</li><li>28 days annual vacation</li></ul> <h3>Diversity</h3> <p>We believe diversity makes us stronger! Regardless of who you are, where you come from, or what makes you unique - you're welcome here.</p> <h3>How to reach us</h3> <p>If you have any questions, please don't hesitate to contact Ricardo at ​ricardo@cycle.eco</p>