Renewals Specialist

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations. 

We pride ourselves in identifying talented, driven professionals who are ready to hit the ground running with creative problem-solving skills and an innovative mindset. Our culture demands Grit, Humility, Integrity, Results Orientation, a Winning Attitude, and a strong Drive to Excellence.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Purpose:

The Renewals team at Intelerad Medical Systems is of strategic importance to the company.
The Strategic Renewals Specialist is responsible for developing and managing a proactive customer renewal program. This role involves engaging with customers to ensure their timely renewal and facilitate their renewal process. The Strategic Renewals specialist must be able to effectively communicate with clients, review client contracts, and prepare and send quotations or proposals while maintaining accurate client records.

The Strategic Renewals Specialist will work closely with our sales, customer success, and support teams to develop and execute renewal strategies and increase customer retention.

Additionally, the Strategic Renewals Specialist will liaise closely with many other business functions, including Legal, Support, and Finance, to ensure the Renewals process is managed cross-functionally.
 

Job Description:

• Analyze client/renewal information to develop strategic renewal proposals 
• Proactively manage the renewal process to ensure renewals are closed in a timely fashion
• Communicate with existing clients via e-mail and telephone to negotiate business contracts 
• Work with sales and other internal teams to develop strategic renewal plans and ensure KPIs are being met
• Maintain accurate client records, keeping track of any contract updates and renewals
• Prepare the renewal letters, quotations, and other client notifications
• Evaluate usage and complete the true-up requirements

Qualifications

• 2 years experience in a Sales, Renewal, or Account Manager role at a SaaS company or equivalent
• Strong client-facing communication skills. Must be able to negotiate and problem solve
• Great attention to detail and strategic thinker
• Aptitude for sales, strong analytical skills
• Experience in procurement and/or contract management an asset
• Results-driven, self-motivated, proactive
• Make well-informed decisions with minimal oversight
• Familiarity with Salesforce

Additional Information

You will be asked to complete an aptitude and personality assessment upon applying 

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Additional Information

• Competitive salaries
• Employee recognition program
• Employee referral program
• Flexible hours
• Comprehensive insurance plan
• Training & skills upgrading
• Social events
• Dynamic culture