Customer Support Specialist (Hotel PMS)

About Us

We are webhotelier | primalres, a leading travel technology group with a presence in 39 countries and a portfolio of over 21,800 hotels and accommodations. 

Our ecosystem includes powerful and integrated tools such as the webhotelier booking engine, the primalres channel manager, the hotelizer cloud PMS, the loggia platform for vacation rentals, the RMS Hero revenue management system, and the Roompay payment solution.

With a dynamic team of 185+ skilled professionals, we support our partners through smart solutions, high-quality service, and ongoing innovation.

At our core lie the values of collaboration, technological advancement, innovation, and positive impact in the hospitality industry.

About the Role

We are seeking an experienced and tech-savvy Customer Support Specialist with prior hands-on experience in Hotel Property Management Systems (PMS). 

If you've worked with cloud PMS tools in a hotel or tech provider setting and want to apply your knowledge in a dynamic travel tech environment, this is the role for you.

This role is ideal for someone who:

• Has deep understanding of hotel front-office operations and PMS functionality
• Enjoys solving problems and supporting users in real-time
• Wants to evolve in a tech-centric role while staying connected to hospitality
  

Key Responsibilities

• Act as the primary point of contact for PMS-related support inquiries
• Guide clients through onboarding, setup, and advanced configuration of our Hotelizer PMS
• Diagnose and troubleshoot technical issues with PMS integrations and settings
• Liaise with product and development teams to escalate and resolve issues
• Conduct virtual client training sessions and contribute to improving onboarding materials
• Log and analyze client feedback to improve service delivery and product functionality
• Keep current with PMS industry trends, software updates, and best practices

Requirements

What we are looking for

• Prior experience using or supporting a Hotel PMS (e.g. Hotelizer, Protel, Opera, Cloudbeds, etc.)
• Solid knowledge of front-desk operations, reservations, and hotel systems
• Excellent Greek and English language skills
• Strong digital literacy and comfort navigating web-based platforms
• Problem-solving mindset, attention to detail, and structured thinking
• Previous experience in hospitality tech or hotel IT support is a strong plus
• A positive, collaborative attitude and desire to work in a high-performance team

Benefits

• Competitive compensation package
• Intensive onboarding and continuous professional development opportunities
• Collaboration with a high-level team in a dynamic and supportive work environment
• A unique opportunity to grow and work within one of the largest travel tech groups in Europe
• Be part and have an active role in shaping the future of travel technology through innovative and high-impact projects