Strategic Operations Business Services Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Strategic Operations Business Services Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Business Services

Corporate Real Estate & Business Services is a global team that manages our vast corporate real estate portfolio. It also has responsibility for corporate security, business continuity / resiliency, and business services such as facilities management. The team takes an innovative approach to supporting day-to-day operations and fostering a dynamic workplace, while driving commercial and operational efficiencies.

How you will create an impact

Reporting directly to the Vice President, Global Sourcing and Procurement Services, the Strategic Operations Business Services Leader will drive operational excellence and strategic alignment across all of AIG's North American offices. This pivotal role ensures that Business Services functions as a seamless and efficient single point of contact for all U.S. and Canada business needs. The leader will proactively partner with regional business services, Finance, Audit/Risk, and IT to develop and implement optimized processes, manage third-party strategies, mitigate risks, and cultivate a positive workplace experience that directly supports AIG's overall business objectives.

• Lead strategic planning and operational excellence initiatives for the North America Business Services program, working closely with the program leader to define roadmaps, optimize processes, and ensure alignment with global organizational strategies and objectives

• Drive the execution and implementation of standardized operational frameworks and best practices across North America, collaborating with internal stakeholders and regional counterparts to enhance efficiency, measure performance, and foster continuous improvement

• Establish and maintain robust performance measurement systems and governance frameworks to track key performance indicators (KPIs), analyze operational metrics, and proactively identify opportunities to address potential issues and mitigate risks within the North America Business Services operations

• Cultivate and expand strategic relationships with key global and regional stakeholders across various functions, integrating Business Services programs and ensuring alignment with AIG’s evolving business goals and priorities

• Develop and deliver executive-level presentations and communications, including strategic plans, operational reviews, performance reports, and opportunity assessments, to effectively convey complex information and influence senior leadership decision-making

• Champion a culture of innovation, continuous improvement, and client focus within the North America Business Services team, empowering team members and fostering a collaborative environment to drive transformative change and deliver added value

• Act as a central liaison and communication conduit, distilling and conveying key strategic messages and initiatives from global GS&PS category leaders, regions, and support organizations to gain awareness, sponsorship, and active participation

• Conduct market research, industry benchmarking, and networking to identify emerging trends, evaluate best-in-class practices, and provide actionable insights that inform strategic decision-making and drive value within North America Business Services

• Partner with cross-functional teams and external (supplier) stakeholders, leading change management initiatives to successfully implement transformation projects and deliver on the continuous improvements that add value

• Provide strategic support and guidance as needed across the broader global GS&PS team, contributing expertise and fostering alignment on key initiatives and best practices

What you'll need to succeed

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Finance, or a related field required; MBA or other relevant advanced degree is strongly preferred

• 10+ years of progressive experience in strategic operations, business services, or a related function within a complex, multinational environment, preferably within the financial services or insurance industry

• Demonstrated success in leading process optimization, operational strategy development, and large-scale change management initiatives is required

• Proven ability to thrive in and lead an environment of continuous change, fostering a culture of innovation, collaboration, client fo