Vice President, Strategic Partnerships

Overview

The Vice President of Strategic Partnerships will lead and scale a high-performing organization responsible for managing and executing strategic client relationships across Travel, Renters, Event & Ticket insurance, and emerging lines of business. This role has dual accountability for strategic client leadership and operational excellence, ensuring both the growth and flawless execution of our most important accounts.

 

In addition to leading the Strategic Account Executive team, this role oversees the Client Operations team, which is responsible for the technical and operational execution of client accounts. The VP will ensure tight coordination between strategy and execution—partnering closely with internal teams to maintain accurate data, compliant documentation, and seamless delivery across systems and workflows.

This leader will operate as both a strategic advisor to clients and an internal orchestrator—aligning Sales, Underwriting, Compliance, IT, Project Management, and Operations to deliver results and unlock new revenue opportunities.

 

This position is hybrid out of any AmTrust office. 4 days in the office, 1 day work from home.

Responsibilities

Strategic Account Leadership

• Lead, mentor, and develop both the Strategic Account Executive team, establishing clear roles, performance expectations, and accountability
• Create a culture of ownership, urgency, accuracy, and client-centric execution across strategy and operations
• Ensure strong partnership and handoffs between Strategic Account Executives (client strategy) and Client Operations (technical execution)

 

Client Strategy & Relationship Management

• Own executive-level relationships with key clients across Travel, Renters, Event & Ticket, and new business lines
• Serve as a strategic partner, understanding client goals and aligning solutions to drive mutual growth
• Oversee and participate in Quarterly Business Reviews (QBRs), delivering insights, performance metrics, and forward-looking strategies

 

Revenue Growth & Account Expansion

• Identify and drive cross-sell and upsell opportunities across existing accounts
• Partner closely with Business Development and Sales to expand revenue opportunities and deepen client engagement
• Ensure Account Management plays an active role in revenue generation, not just retention

 

Client Operations & Technical Execution

• Collaborate with the Client Operations team responsible for the day-to-day technical execution of client accounts
• Ensure account data is accurate, complete, and consistently maintained across systems, including:
• Salesforce (account data, contracts, opportunity tracking)
• SharePoint (executed agreements, program documentation, client artifacts)
• Other internal systems supporting underwriting, compliance, and reporting
• Partner closely with Strategic Account Executives to translate client strategy into operational requirements and execution plans
• Ensure documentation, reporting, and workflows meet internal, regulatory, and client standards

 

Cross-Functional Execution

• Act as the central point of coordination across internal teams, including:
• Underwriting and Product
• Compliance
• Legal
• Data and IT
• Project Management / Implementation
• Sales / Business Development
• Ensure clear ownership, timelines, and accountability across all client initiatives

 

Operational Excellence & Delivery

• Ensure seamless execution from onboarding through ongoing service delivery and program performance
• Align client expectations with internal capabilities and operational realities
• Drive continuous improvement in processes, reporting, system usage, and client communication
• Proactively manage and escalate client needs, ensuring timely delivery of solutions and resolution of issues

 

Risk Management & Escalation

• Identify and immediately escalate risks that could impact client satisfaction, retention, revenue, or the ability to write business
• Maintain transparency across stakeholders and lead resolution efforts to keep initiatives on track

Qualifications

· 10+ years of experience in account management, client services, operations, or relationship management within insurance, MGA, or related financial services

· Proven experience managing and scaling both client-facing and operational teams

· Strong understanding of insurance products, including renters, travel,