Product Lead – Investments - In-use (Web/IRIS)

At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. To deliver on these ambitious promises, we need to have a strong strategic and commercially focused organisation around our products, where our squads working on those products are enabled by clear prioritisation, accountability and capabilities. And right there, the Product Lead comes in.

To put it in short, the Product Lead is a position where all elements of a product come together, the what and the how, with an end-to-end responsibility. You work not only on delivery and on how we run a product, but also on creating a vision on how we create it, how we manage the business value and how we deliver a differentiating customer experience. Therefore, we need someone who can contribute to a continuous, emerging, all-round product vision that is covering all elements for the product life cycle, with the ultimate goal to increase customer impact.

You do that by steering squads who work on the product by providing them with a strategic direction, by coaching them on the job, defining the product roadmap and by managing stakeholders around the product. The people who work in the squads report hierarchically to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development.

As a Product Lead you report hierarchically to a Product Area Lead, where multiple products come together.

Product description

This servicecluster carries responsibility for maintaining and improving all our (digital) in-use journeys for our customers and advisors.

Roles and responsibilities

As a Product Lead, you:

• Own a product (end-to-end), which means you are accountable for the product vision, including functionality, technology, user experience design, monetising the functionality (or interaction pattern with internal consumers), how to acquire users and customers and offline experiences that are needed to deliver on the product’s value
• Take collective ownership of the product, including engineering and architecture aspects
• Perform analyses to stay on top of market trends, to ensure product’s competitive position
• Define the roadmap of the product to maximize business value through ordering and prioritisation of the product backlog, under consideration of relevant stakeholder needs
• Prioritise the product backlog (both on functional as non-functional requirements as risks, reliability, IT Run, LCM)
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose. 
• Are able to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions. Are a mandated IT asset owner, risk manager, and in case of a non-generic IT asset, data owner for the product and accepts test results and approves (IT) changes on the product
• Ensures adherence to Process Control Standards
• Build the craftsmanship of the employees in the team in line with the strategy of the Tribe and Area.
• Ensure compliance with relevant regulation and internal/external requirements 
• Are the hierarchical manager of a team of Customer Journey Experts, working in multiple squads organized around your product

We look for

A leader who takes things on and makes things happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Product Lead, you will also need to be able to:

• Build an effective team, that has diverse skills and perspectives to achieve common goals
• People management: being responsible for the inflow, progression, and outflow of employees of ‘your’ teams and playing an active role in the well-being and engagement of employees and the development of their craftsmanship
• Communicate effectively, in which you can adapt your style and the content of your communication to the needs of others you work with. You always pay attention to the input and opinions of others
• Develop talent, by helping people in your team to achieve their career goals by emphasizing the importance of learning, support people in developing new skills and offer opportunities to develop people’s careers
• Have a customer focus, where you build strong customer relationships and deliver customer-centric solutions
• Drive e