Working Student (f/m/d) - SAP Product Support

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

 

PURPOSE AND OBJECTIVES

This is an exciting opportunity to join our SAP Product Support team. From the SAP office located in Vienna you will provide functional and technical support to our customers worldwide, perform root cause analysis and report errors to SAP Development organization.
Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences. This position is highly client-focused and fast-paced with no one day the same.
We offer continuous training to ensure a smooth start and a career development in the SAP Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your career development. If you want to start your career by working in a Global company and support environment whilst getting exposure to the newest technologies, then read on!

 

EXPECTATIONS AND TASKS

What a day in a life of an SAP Support Engineer looks like:

• Engaging with customers by utilizing ticket system, real-time channels and tools
• Liaising with development and field teams to identify application errors and missing product functionalities for future releases
• Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues
• Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
• Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases
• Act as a liaison between our Product Management and Engineering teams
• Collaborating with other employees, sharing knowledge and process ‐mprovement suggestions

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

You are a currently enrolled student at a university or a university of applied sciences:

• Student /Graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered)
• Spoken and written German and English language skills are required. 
• Customer and quality focus
• Open and professional communication style
• Fast learner with IT affinity
• Excellent analytical and problem-solving skills
• Basic understanding of programming languages.  

 

Then YOU are the right candidate for this position. We are looking forward to your application and getting to know you.

 

As an attactive employer we offer you a salary that is based on the current "Kollektivvertrag für Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik", a minimum of 2396€ gross/month/full time, in addtion to generous additional benefits. 

 

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs / programming languages.

 

#Workingstudent #StudentischerMitarbeiter #