Security Coordinator

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

Main Accountabilities:

Physical Security Program:

• Monitors all security systems and equipment for functionality, alarm response and security of workers, assets, and facilities.
• Ensures timely and accurate reporting of physical security incidents. Communicates and escalates security incidents or related information in accordance with standard instructions and procedures.
• Completes and maintains daily activity logs and reports.
• Acts as the central point of contact for all Protective Services related issues and assistance.
• Identifies any gaps and makes recommendations to amend current processes.
• Supports the Global Protective Services department in identifying physical security needs, resolve issues and support initiatives.
• Conducts system and equipment checks, patrols of facilities and response to security and safety needs.
• Performs other duties assigned by supervisor or Global Protective Services management.

Regulatory Requirements and Standards:

• Supports the Global Protective Services compliance program for DN customer, industry and regulatory requirements. 
• Under direct supervision, ensures compliance with company policies and procedures.
•  Executes procedures, maintains evidence and continually fosters a culture and environment in support of meeting requirements.
•  Produces ID/Access Cards based on authorization.
•  Assists to ensure systems and procedures in support of requirements are operating effectively. 
• Maintains confidentiality of all interactions and adheres to requirements and standards.

Customer Service:

• Provides professional and courteous service to all employees, contractors and customers at all times. Utilizes appropriate customer service techniques in person and over the telephone while interacting with others.
• May dispatch security personnel to respond to alarms, activations, emergencies, or to escort employee or visitor.
• Reads, comprehends and responds to coded audible or visible alarms/events received through the systems which may indicate a discrepancy at a protected site, progress of security officers, unlawful intrusions, or fire. Informs emergency personnel, including but not limited to police or fire department of alarms.
• Assist with alarm and emergency response as necessary.

• Provides physical security support for an assigned facility or group of facilities.
• Responds to issues with badging system, security on doors and identification of visitors.
• Answers routine queries and provides front-line security service at the front desk, following established guidelines.
• Monitors building entrances and access.
• Monitors and escorts un-cleared persons as required.
• Provides verbal and written reports on safety, security, facility or personal issues / incidents.
• Calls on other facilities specialists as required for EHS-related issues.
• Activates the emergency procedure system when necessary.
• Builds working relationships with customer representatives and with cross-functional teams.
• Notifies and cooperates with local fire and law enforcement officers as required.
• Impacts the quality of own work and of the team.

General Functional / Technical Competency Requirements

• Required: Must be proficient in utilizing computers, reporting detailed information, and following detailed procedures; MS Office proficiency (Word, Excel, Outlook)
• Preferred: Be politically astute but not politically motivated. Be realistic and comprehend the need to assess a situation/issue. Function as an integral part of the Global Protective Services team.

Academic Qualifications:

• Essential: High School diploma / GED
• Preferred: Associates degree; or a combination of equivalent work experience

Work Experience:

• Essential: Experience working in security, customer service, call center, military or related field. Experience utilizing detailed policies and procedures.
• Preferred: Experience working in a physical security program or call center.

Essential Functions:

• While performing the duties of this job, the employee is frequently required to talk and hear, sit, use hands to finger, handle or feel objects, office equipment or controls and reach with hands and arms.
• The employee is occasiona