Cybersecurity Customer Success Specialist

We’re united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance® policies. This allows us to reduce or eliminate the impact of adverse events, creating a safer world for everyone. Drawing inspiration from the intelligent, tool-building corvid family of birds, we are a team of high-flying collaborative builders. We’re excited to meet you. Spread your wings and soar with us.

The Corvus Risk Advisory team engages with businesses that purchase Corvus’s Cyber or Tech E&O policy to help prevent cyber losses. Corvus has found that policyholders that engage with our team and technology experience 20% lower frequency and cost of claims. 

This position will start in a fully remote setting, but will transition to a hybrid schedule in July 2025 (3 days in office/2 days remote).

Responsibilities

• Project manage the daily operations of our risk management services

• Hold calls with policyholders and brokers to discuss cyber risk management and incident response

• Respond timely to questions from policyholders related to risk management and cybersecurity

• Work with product, engineering and claims to improve the policyholder experience in our tech

• Alert policyholders to vulnerabilities

• Proactively execute on risk management communications for policyholders

• Ensure high quality service delivery and customer satisfaction

• Ensure data integrity through monthly audits of risk management and outreach data

• Work within a customer service ticketing system

What you’ll bring to the flock

• 2+ years of cybersecurity customer success experience or insurance sales

• Knowledge of cybersecurity and/or incident response best practices

• Familiarity with insurance industry (cyber) preferred

• Bachelor’s degree preferred

• Highly organized, superb attention to detail

• Ability to work in a fast paced environment 

• Experience implementing customer success best practices

• Strong interpersonal skills supporting the need to build and maintain positive relationships with key stakeholders and customers