Workplace Operations Director (America)

 

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis is looking to hire Workplace Operations Director (America) to deliver the Workplace Promise consistently within the North American Portfolio covering major presence in US (~150 offices), Canada (~20 offices) and other countries in Central and Latin America (~10 offices). 

Global Workplace function within Arcadis manages a portfolio of about 350 offices in three regions namely, America, Europe and APAC ensuring that our workplaces are sustainable and inclusive, inspiring our clients, enhancing collaboration and promoting the wellbeing and health of all Arcadians. 

Accountable to the Global Operations Director (Workplaces), the role of Regional Workplace Operations Director, America, will be responsible for leading the operational services provided in all properties in America with a focus on the leadership and management of the Arcadis Team and contractors delivering services.  The role is accountable for the effective and efficient delivery of the highest standards in all Workplace operational services

The role will interface with Arcadis enabling functions and with other Arcadis countries, regions, functions, people and contractors to support this roles’ leadership of an effective and efficient service provision.

 

Key Interfaces:

• Global Operations Director, Workplaces
• In-Country Directors and Location Leadership Teams
• Supply chain leadership
• Workplace sub-functions - Portfolio, Strategy and Projects
• Global Workplace Operations Leaders 
• Enabling services such as Procurement, Technology, Finance, ESG, SHEQ
• Direct Reports – Area Workplace Operations Managers for US, Country Workplace Operations Managers (Canada), Country Workplace Operations Leads ( Mexico, Chile, Peru, Brazil)

 

Role accountabilities:

The Regional Workplace Operations Director is accountable for ensuring that all users of our workspace within the American region have a best-in-class user experience. You will be directly accountable for the portfolio in the US to deliver the expected user-experience through the management of an internal team and/or through the contract management and service delivery of outsourced Workplace suppliers.  You will also be responsible for managing Country Operational Directors / Leads in the remaining portfolio of Arcadis in the Americas to deliver the operational KPIs for the Workplace Operations function. Your role will be accountable for budget setting, approval of costs, reforecasting and management of the budget. You will lead by example to drive a culture of high performance in Health and Safety  and to embed Sustainability to all aspects of workplace operations for the region. You will also be accountable for ensuring Workplace standards are reviewed and updated as applicable, coordinating Workplace communications and Intranet sites, and supporting workplace projects when required. 

• Provide regional leadership to manage a team of country / area managers to  deliver the Workplace operational service to all properties within your remit and in line with the global workplace functional design and standards.
• Accountable for leadership, development and management of the Workplace Team. 
• Accountable for implementing and coordinating portfolio-wide actions to operate Arcadis Workplaces in a sustainable model as a data-driven and digitally enabled function.
• Accountable of integrating acquisition offices and resources to a common operating model with minimum disruptions. 
• Accountable for the financial management and performance of the regional workplace budget including budget setting and reporting of the supply chain escalation and mitigation of variances.
• As a key member of the wider regional and global Workplace teams, develop and implement best practices and process for workplace operations and facilities management, actively search of innovations and improvements of the operations function, support management of operational reporting to drive insights and efficiencies.
• As subject matter specialist, support the Global Operations Director and team to advise and guide Arcadis in all FM and Workplace operational matters related to the region.
• Act as a trusted expert for managing relationship with stakeholders such as Country and GBA leadership in the region and to deliver on-time resolution o